All reviews
Everyone was friendly and helpful. The Victorian set-up was beautiful.
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Lobby looks unique, beautiful and special ("victorian style"). Very good and pleasant service. Clean. Nearby parking, reasonable price.
Simple breakfast, like in many California hotels. The furniture in the room is in the same style at in the lobby but it means old, doors and drawers sometimes open by themselves. We didn't have enough space for clothes for several days trip for 2 people. Not enough power sockets.
staff was super friendly, they held our bags prior to check in with no issue, they offered transport to SFO in a number of ways
decor was a bit outdated, but it servied its purpose
Great location. Clean facilities. Nice free breakfast. Unique and historic feel and decor. Comfortable. Great cookies and sherry in the afternoon.
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I booked this property because it was pet free and someone in our traveling party has very intense allergies to pets. We were grateful there were no allergic reactions while on the trip. Breakfast was fine, adequate.
This property was a lot more run down that I had thought. The mattresses were saggy in the middle and felt more like a hammock. There were bloody boogers wiped on the wall by the bed. There were random stray hairs all over the bathroom floor upon check in. In fact- I felt like the floor was so dirty, I mopped with a hand towel and water before we went to bed the first night. The towel (after moppi...Read more
The hotel had a beautiful lobby with warm decor. Hotel guests sat by the fire and drank tea/coffee and played games. Everyone was friendly. The rooms were clean. Breakfast was lovely. The hotel employees were helpful and responsive. Loved being close to Japantown, where there's good food, shopping, and massage (highly recommend Jan Massage in basement on Post Street) and the Fillmore district.
One night I got back late and had to ring the buzzer several times before I was let in. I'm glad the hotel door is always locked, but I thought I would not be able to get in!
