
About Lake Kivu Serena Hotel, Gisenyi
Lake Kivu Serena Hotel photos
Rooms
Hotel Amenities & Facilities
- Fitness centre
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business centre
- Flat-screen TV
- Airport shuttle
- Meeting/Banquet facilities
- Internet
- Parking
Services and conveniences
- Conference rooms
- Business centre
- Express check-out
- Meeting/Banquet facilities
- Room service
- 24-hour front desk
Dining
- Bar/Lounge
- Minibar
- Refrigerator
- Microwave
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Parking and transportation
- Parking
- Airport shuttle
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
Media and entertainment
- Flat-screen TV
Bathroom
- Hairdryer
Outdoor
- Garden
Laundry
- Laundry facilities
Things to do
- Gift shop
Family friendly
- Babysitting or child care
Fitness
- Fitness centre
Pool
- Pool
Reviews
Pros +
- A sauna/steam bath is a good addition. (in 1 review)
- Friendly staff . (in 8 reviews)
- Location and the decor very clean (in 8 reviews)
Cons -
- "Toilets are not Islamic friendly, there are no water shut off for cleaning." (in 1 review)
Lake Kivu Serena Hotel room booking info
Check in/Check out
Check in anytime after 14:00, check out anytime before 11:30
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
Is Lake Kivu Serena Hotel pet-friendly?
Yes, dogs and pets are welcome at Lake Kivu Serena Hotel.
Are there food options at Lake Kivu Serena Hotel?
Guests staying at Lake Kivu Serena Hotel are welcomed by hotel staff to order room service directly from the kitchen to their room.
Does Lake Kivu Serena Hotel have a pool?
Yes. Many momondo users travelling to Gisenyi specifically look for hotels with a pool. Lake Kivu Serena Hotel may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.
What is the phone number for Lake Kivu Serena Hotel?
If you have questions or concerns about your stay at Lake Kivu Serena Hotel, call +250 252 541 111 to speak with a front desk representative.
Does Lake Kivu Serena Hotel have Wi-Fi available?
Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Lake Kivu Serena Hotel?
There is a fitness centre available to Lake Kivu Serena Hotel guests.
What time is check-out for Lake Kivu Serena Hotel?
Lake Kivu Serena Hotel check-out time is 11:30. Late check-out may be available upon request at the reception desk.
How much is a room at Lake Kivu Serena Hotel?
Guests can currently expect to pay £190 on average for a night at Lake Kivu Serena Hotel, Gisenyi. Enter your desired travel dates in the form above to find deals starting at £165 per night.
How many operators does momondo search for hotels in Gisenyi?
As of April 2025, there are 96 operators available to choose from for hotels in Gisenyi.
When did momondo last update prices for hotels in Gisenyi?
Prices for hotels in Gisenyi are refreshed on a daily basis.