Car hire in Spain

Good

It was okay but everything additional that we need represented an extra cost

The staff at budget were so unbelievably rude. It was an awful experience collecting the car from them. When we did collect the car, it was not what I had ordered as we received a 3 door Fiat 500e and I had clearly selected a 5 door car. The car had a flat tire that we had to get pumped up, which was extremely dangerous. I have images to prove that we had to take it straight to a mechanic to get air in the tire to be safe to drive. Overall very disappointed and I would never book through Budget again.

When I arrived there they said no vehicles available…..

Friendly, capable, helpful!

Horrible! They gave out our car because our flight changed and when we got there the people in the counter where disrespectful and they said they didnt have any cars. We had to rent another car from another company but this service was terrible.

Nice and helpful agent. Airport garage difficult to manage.

Great!

Hertz staff was very friendly and quickly responded to our request to have the drop-off location changed. The return process was also quick and without any hassles. Disfrutamos de nuestro coche de alquiler. Gracias.

Ordered a Tesla model Y, but got a car that was smaller, no autopilot, half hp, no supercharging

I have rented from Sixt in the US before and had a good opinion of them. The price was good and the drop off instructions were handy and acurate. This is the first time I've rented from them in Europe and there were a few things that tarnished their corporate image of them. First, they didn't have my desired car. I was upgraded to a compact SUV because compact car that I booked was unavailable -- a small car for the small streets of Spanish towns would have been better and I don't like higher rides. It was also hard to find the car in Seville lot and nobody from Sixt was around to help. I also felt pressured by the agent in Seville to get additional insurance that I didn't need. The drop off location in Grenada is in an underground parking lot that wasn't well lit.

Everything was great

Nobody waitng for us at the airport. And no one answers the phone when we are calling.

The offices closed at 12:45 and there was no way to communicate with them.

Avis added about 25% additional fees to the contract at the time of pick up for insurance that I didn’t select at the time of booking. I had to explicitly alert the agent these fees are not legit and he took them off. Then again at drop off time when I was getting the final bill, I found the same additional fees added and has to go work this out with another agent to take them off. Not a good experience to feel I’m getting robbed twice. Also, although I filled up the car on my way to the airport, the inspection showed it is missing 2 liters and Avis wanted to charge me 26 euros for those. It was clear that the analog indicator in the dashboard is at the full sign so the inspecting agent cancelled the fees. But again, not the best experience this time

Car broke down. Service and customer service unavailable. I had to take a cab to the airport to drop the keys off. That in its own was an odyssey. I then had to take a cab back to the hotel and again to the airport for a 6:30 flight.

EV driving in Majorca is terrible. The really fast chargers are all near the airport/palma. Many aren’t even working. Most of the charging apps require either Spanish ID card or similar or RFID card, and won’t let you skip the step. Majorca definitely is far behind France UK USA for EVs - so much so I feel we should have been told by Europcar. Terrible Experience and when I told them on return they didn’t care at all. Avoid Europcar at all costs…. Go with sixt they are the market leader in Majorca and go Petrol.

The agent who helped me (Javier) was excellent!!!! The car was dirty (back seat specially).

I booked for a cit y pickup near me (catalunya) at 10 pm on Friday. You allowed me to book but didn't tell me in the booking I would need to pick up the car at Sants which is far from where I was staying. When I arrived, they gave me a key and told me to pick up the car on another floor- they didn't take me to the car. I went and the car wasn't there, so I went back to the office, then the representative found the car with me on another floor. It had a ticket to get out of the parking lot, but the ticket wouldn't work, so I had to go back to the office a second time to get another ticket. The car had an empty tank, which was a problem as I was supposed to travel early the next morning and it was already almost 11pm. Unlike int he US in Spain not all gas stations are open with possibility to pay until 9am, so it delayed my journey. I asked if there were any scrache marks on the car and the said it was automatic, whatever that means. When I went to get in the car, I couldn't because it was parked so close to the car next to it. I had to get in from the passenger side. Which means I didn't notice the scratch by the left wheel. I only saw it in the morning before departing. The drop off was smooth and the representative was kind and understanding. I let him know of my experience. You need to be clear on pick up and drop off and provide a number for the rental. When I called Friday night to pick up the car, it said Enterprise was closed, so I couldn't reach anyone. I simply wen to the station hoping google maps was right and that one office was open. not a pleasant experience.

They canceled our reservation because they didn’t have our flight details and our flight was delayed. The only car they had left when we arrived was electric and it wasn’t even fully charged. It was a nightmare trying to find charging stations. The car was much smaller than what we booked but we still had to pay the same rate.

Easy to rent and to drop off

No issues

Excellent service, great cars, wonderful value for money.

We picked up two cars from the Dollar agency in Madrid and dropped them off at San Sebastian. We got one car with fuel tank half empty and were politely told that the fuel gauge was damaged and the fuel tank is actually full. That was a lie. Shamefull behavior by Dollar agancy in Madrid! After drop off in San Sebastian we got a 300euro damage claim by email. When we asked to see the damage and compare it to the photos of the car sent to us by Dollar in Madrid, they simply cancelled the damage claim without showing us the car. Lucky for us we saw their email before we boarded our flight. They simply tried to false claim 300euro. Shameful behavior by Dollar agency (Hertz office) in San Sebastian. I recommend to keep away from Dollar. However, if you do rent a car from them, dont trust their word ans take photos of everything during pick up. And NEVER return the car keys on drop off without going over the car with their representative. Good luck.