Mini car hires in Orlando

They canceled the rental car on me a few hours before we needed it to get my wife and I to a medical appointment we had flown across the country for.

90 minutes to pick up a car while they tried to upsell every customer. Cleaning guy said they are in commission. Agent got upset and mouthed off at me when I approached the desk and said I don’t need insurance, toll devices, or anything else, just the car.

Terrible! Upon arriving in Denver we shuttled to ace and there was at least a hour wait in line. While standing in line we noticed a sign that no cars were allowed out of the state. So we had to shuttle back to the airport and book another car rental with someone else which obviously took a lot of valuable time. Bottom line we didn’t rent from ace and never will again.

I did not rent the car because there was only one person at the counter and ten people in line. I Ubered to my destination. You will continue to lose money to Uber if you understaff the counter.

I rent for a price and got something else

The vehicle was fine, but there were cockroaches somewhere in the door. Kept seeing them when you'd first open the car door. The check-in/drop off and billing were straightforward.

The windshield was extremely dirty and both side mirrors dirty. Nobody takes the time to explain any of the vehicle features . Remember not All vehicles are not the same. Your office at the drop off on Marco island was excellent. The Orlando airport pickup location needs to be reminded of these things.

The day before my arrival in Orlando they called and told me they cancelled my reservation because they didn’t have a vehicle available for me, left me scrambling and stressed out how I was going to get around during my stay. Extremely frustrated and disappointed.

Everything good.

The car smelt of stale smoke but was clean. On return, I askled if anything needed to be signed and I was told no. I was then surprised to find the paperwork with my name on it but not my signature.

The car I reserved was available and did not have any issues during the rental. Only thing that can be improved on is the call center. I had a question about picking up and what terminal to go to but I called 3 times and followed the prompts and couldn’t reach a real person.

Great customer service

Lady in the check out garage was extremely rude, the rest of the staff was very easy to work with.

Everything went perfect but they charged me insurance even when I told them I want the bare minimum rate without any add ons

First class start to finish

I thought the rental car was at the airport, but it was at a car dealership 29 min away from the airport!!!! They also gave me an SUV instead of a midsize car that I reserved.

The rental wasn't in the terminal that we landed at and had to transfer to a different terminal to pick it up. After a long 9+ hour flight with children and luggage this wasnt ideal. The rental was not equipped with GPS/Satnav and as I was coming internationally my cell phone didn't work so this lead to some difficulties getting around initially. The employee was very friendly.

The car we received wasn't nicely cleaned inside. Not the car we expected. Didn't seem to run very well. Had 40,000 + miles already on it. The tire pressure warning light came on while driving. Need better signage at Spanish Spring The Villages.

I specifically told the agent no CDW insurance. He added it so my $219 price you gave me was $545. Didn’t notice until the next day. You can’t call them and you can’t fix it. $10.55 per gallon if you don’t have time to put gas in the car. I feel totally taken. I looked at reviews and I am one of many - the overcharges seem pretty much how they do business. I will never rent from Thrifty again, ever.

1 1/2 hours, waiting in line at the Thrifty rental counter.

The car was filthy inside, scratched and dented in numerous places, the steering wheel shook at highway speed. The counter agent charged my card $1000 more than the quoted rate and claimed that he couldn't fix it. Absolutely refused to accept my proof of insurance. The manager took me to the parking garage to have the bill fixed and left before it was resolved - it wasn't. After 2 hours walking back and forth from the counter to the garage, I left with an email address for the manager to have the bill corrected. No response to email, the social media folks couldn't help with an open reservation, when I returned the car I was told that I had used the insurance, etc so they would not correct it. The agent was deceptive, the car was filthy and in need of repair, customer service is non existent. Beware of commission based swindlers.

Line went pretty fast and the representative was very nice and helpful

We had several issues. They try to upswell you when you get there. They told us the car we had rented had only enough room for two bags. Online it said it fit 5 bags. Then they said for $400 more for 10 days we could get the car that fit our luggage. We refused and said we would keep our original premium rental. We went to garage and they gave us a tiny sports car for 5 people. We made it work to save the extra money but it was very uncomfortable. We will not rent there again.

We declined the insurance because we explained that we already had insurance through our visa. After ,36 hours of non sleep we did not read the fine print and trusted the integrity of the salesperson. Unfortunately she added the insurance and we were charged 279.92 for our 8 day rental. We feel we were taken advantage of by this person. Because if this we would not recommend this company to anyone and our review will not be favorable.