Volkswagen car hires in Lisbon

pick up time was quite long but it was a busy day and I just missed one bus so 30 mins wait for the next. Better instructions to locate the bus would help

Despicable

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

Car price was low but insurance offered on the spot was x5 of the car price. On return, the petrol station is right next to the rental facility. parking was situated on the beat rocky ground and it was difficult to take the luggage out of there. I returned the car 4 days ago and still didn’t receive my deposit back. I tried calling but no option allowed me to speak with the office.

Smaller car than booked , more money charged at the pick up point , deposit still not returned

overall it was a good experience. 2 issues: 1 - the very expensive upgrade to a gas car vs electric, I dont see how this makes sense 2 - the car I rented had a very strong and unpleasant cigarette smell

We made a reservation for 6pm. We arrived a bit late at 6:20pm and everyone was gone. Wasn't easy to find because there's no outside sign and it's inside another company's garage. Tried calling the number and got no response (thus the delay trying to find the location) To find where the staff was, a worker from another company in the building gave the sixt team a call on their personal numbers and apparently everyone already went home. Was very surprising considering it's next to the airport to have it close so early. We had plans in the south that night so we had to find another booking at another company last minute. Never received a call, email, etc asking where we were.

Super quick, friendly and helpful. Car was in great condition.

Free upgrade. Pleasant helpful staff. No hassle return.

Buyer beware!!! We arrived into Lisbon at 11pm. When we found the counter, the reservation was there, but instead of the automatic economy car we requested, they had us in for an e-car. Our itinerary was far too extensive to have to charge a car for 4 hrs every 200km. When I refused the car, they charged us double. There was nothing we could do but pay double for the car we previously booked. Since I got the extra insurance with the third party booking company, they told me I didn’t need it with them and later in the week, I found out we had no insurance on this vehicle. How disappointing this whole experience has been. After multiple attempts, I’m still trying to get this resolved. But I’ve yet to hear back from the person I finally managed to connect with while in Spain. I think it’s only fair to get the price originally quoted with the itinerary I still have! Obviously I would like my originally quoted price. Very unhappy customer!

all is ok

Carjet, the broker cancelled our reservation. Therefore I had to book direct from Sixt at the desk and that was more expensive. That was a little bit disappointing....

The car wasn't ready, meaning it was extremely dirty. Also the insurance was 3 times the price for the rent. The person in the office was somewhat helpful .. don't recommend.

That didn't have a car for us.

The worst place to rent a car ever! This place was a scam! Save your self money and time and do not go there! They are a scam!!!

Very poor customer service! I end up paying 300 Euro extra coverage with Surprise rental although I have already paid for full coverage when I booked with Kayak! They didn't accept any debt card or cash with my approval of credit card authorization, they asked to block 1600Euro on my card as a condition,! I have never seen this anywhere in Europe! I rent a car every year everywhere for the last 30 years ans i have never experienced such a complicated process! Therewas no variation of cars except a tiny fiat 500 which was too small for my family and I, although I have booked a medium size online! Also, Kayak online booking experience wasvery poor cause they end up witha double booking with enterprise car rental a d I lost all my down payment

Service is quick snd efficient. Cars sre great. No waste of time in the pickup snd drop off

Staff are helpful

Arrive early if it’s a weekend, line is quite long

It was easy to rent a car and they were helpful. Plus it was a really affordable way to explore Portugal!