Audi car hires in Munich

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

Came two hours before scheduled pickup time and were doing mandatory full coverage to take the car. Seems scammy

Expedia did not allow me to pay for insurance during the booking process and informed me to pay $26 at OK Mobility's counter, but during the pick up they asked me to pay €50 instead. So I didn't pick up the car and I only wasted 3 hours negotiating and contacting Expedia with no help and therefore it was a horrible experience for me and my family.

I actually rented at the wrong location. I reserved a car at the train station rathe then the airport. When I did get to the airport they couldn’t transfer the reservation so I had to trek to the train station and once there was greeted by Juan Pablo, who was above and beyond amazing. Got me into my car, changed the drop off/return to the airport and made sure my phone was working with CarPlay. The car I chose was nice, even if a bit lager for the roads of the small towns I visited, but it worked out well.

We had the WORST rental car experience EVER at the Enterprise Rent-A-Car location in Munich at 315 Landsberger Strasse on 20 Aug 2023. We scheduled to pick up our car at 9 am, but when we arrived the guy rudely told us that there is no car available for us that day. He told us it's our fault for booking a car on a Sunday and that he's not even supposed to be working that day because it's Sunday. We were adamant that this situation is not our fault and that he finds a way to resolve it, which with a lot of resistance on his part resulted in us getting our car at 10:30 am (1.5 hours late). Even more frustrating is that the car that he ended up giving us was sitting outside of the shop the entire time. I even asked him several times if we can have that car. Each time he told us that we can't have the car. For some reason, after an hour and a half of debate and struggle, he changed his mind and gave us the car. He showed no sympathy and continued to insist that it's Sunday and that he shouldn't be working. We ended up missing out on a tour that we had scheduled because of the late rental car. In addition, we were charged much more than what we agreed to per our rental agreement. On the rental agreement, it said the cost will come out to 105 euros. The guy at the counter verbally confirmed this as well. Our credit card statement shows that we were charged 166 euros. We are currently trying to recoup the difference. WHAT A NIGHMARE! We've never had such poor customer service and incorrect charges occur at any other rental car place before. This pompous and rude person at the counter should not be working in customer service where people are just trying to enjoy their vacation. This person should go find another job. On a positive note, there was another employee named Flo (or Floh?) who was really helpful in helping us with directions between our hotel and the Enterprise shop. He wasn't able to resolve the situation with the late rental car because he is just the driver, but he was very sympathetic and at least gave us the feeling that someone cares. Thank you, Flo!

When we arrived the did not have our car ready and said we would have to wait an hour a half for it. Instead they offered us an electric car even though I had reserved a gas one. This electric car was not meant for long road trips as it ran out of power many times and took forever to charge. I spent most of my day at charging stations and it completely impacted my itinerary. I am incredibly disappointed and frustrated. This was not the car nor the experience that I paid for.

The gentleman at Enterprise was very nice and professional, but unfortunately we did not get the car we had reserved. We had asked for. Wagon, but the biggest they had was a 5 series BMW, which was a very nice car, but not really big enough for what we needed it for the following day. The gentleman offered us to check at another Enterprise location, but we did not have time to wait. We returned the car the same day,

Everything was good with the car. We had extra charges that were billed after we returned the car. They called our pre paid rental through kayak (pre paid token) apparently it was not including other fees. So be vary when it is advertised total price.

The process is very effective and the staff are professional and friendly.

It was an expensive experience to beware in the future

The team at Avis was nice and efficient. Great help and patience with all questions asked. Also, got way better car than what we have ordered for no extra charge. Will do business with them again if opportunity present itself.

I booked a luxury car with manual transmission on Kayak. When I arrived at the rental pickup, I learned that they did not have any luxury cars with manual transmission. They also did not have any luxury cars that matched what I booked, even in automatic. In order to get a luxury car, I had to travel more than 20 minutes from the downtown location I had selected. I paid a premium surcharge to get my car downtown. Overall, this was a very disappointing experience for the money I spent.

It’s hard to see/find the car rental return after hours & in the dark. Also, the location to drop the key off is inside the airport. Difficult to do when you are traveling by train & not flying since the airport doesn’t open after 5am. I had to leave the keys in the car with it unlocked, because it wouldn’t stay locked when I shut the door with the keys inside. I called Hertz after they opened at 8am, which took at least 1/2 hours of cell service, which cost me 25 cents a minute. It was difficult to speak to someone, as there was no English option. I had to keep hanging up, pressing buttons & calling back until someone answered & was not a recording, then I got put on hold. I called back & finally spoke to someone who spoke a little English, but since I was on the train, the connection was really bad. Thankfully, she seemed to eventually get the gist of what I was trying to tell her (where the car & keys were), as I got an invoice in my email the next morning for the correct amount.

Very friendly staff and efficient checking in and out process. It would have been helpful if it had been clear at time of booking whether an automatic or standard was available.