Audi car hires in Palermo

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

Check in and check out very straightforward

Easy, clean, excellent cars.

The person working at the counter was very helpful.

Rented a Mercedes A-3 at the Palermo Airport. Pick up process was chaotic as in normal in Italy. I read that you want to make sure you have sufficient damage coverage so that you don't have to fight with them if something happens to the car. When I rented the car on line, I was directed to Allianz where I purchased trip insurance and car rental damage and theft coverage for $77 with a maximum benefit of $75,000. When I picked up the car at the airport, the agent told me I had no insurance coverage. I ended up purchasing the super damage waiver and a few other extra coverages ( probably not needed) which I now determine to be about $225 so the whole insurance coverage cost me about $300 while the cost to rent the car for a week was $500. Also, the Kayak estimate showed estimated taxes, fees and surcharges at $140 but the road tax and surcharges were $160 plus a 22% VAT of another $205. So what I expect to be a total rental cost of $830 ended up being $1135. Despite the pricing issues, the car was great and the drop off process was easy.