Car hire in Salt Lake, Honolulu

The drop off was easy but the pick-up took over 2 hours to get my car rental. It was horrible wait with little kids who were crying & hungry having just got off the airplane.

We waited in line for an hour and thought that should be the end of waiting and we’d be handed a car. But when we went down to the car pickup area they said it would be an additional 45 minutes. We left as this was ridiculous wait time. We want a refund as we did not get a car in a reasonable amount of time. Will never use kayak for dollar rentals

Don't do business with priceline and dollar in honolulu ever again. They didn't have my reservation and it was a 2 hour wait to get to the line and then it would have been another 4 hour wait for a car. I went over to the next car rental place and got one instantly. Terrible terrible terrible.

It was surprisingly cheap, helpful and friendly.

Check in hostess exceptionally kind and helpful.

Loved the car options. Check in was easy. The system was down when we returned the car and they were like, oh we’ll email you.

Easy as there was no lines and check in lady was so very nice Cars back up camera did not work

They gave me a free upgrade to a nice convertible Camaro because they didn’t have any sedans available. This did add $120 because I was afraid of getting the car messed up, but honestly it was cheaper than my original plans of renting a convertible through Turo (which wanted $567). Avis did the same experience (with free upgrade) for around $200 less! I was so afraid of getting charged for the car dirty, I brought the car to a hand car wash. One thing that they could have done better was explain how dirty is dirty. That way I wouldn’t have gone above and beyond and spend extra money to avoid getting higher penalties from Avis.

I went with Avis due to all the long lines with the other companies. I showed up hopped in the Avis line & was next. While the budget line was long. One of the agents then told me there was only one line. Not happy at that point I stepped in line and waited 30 min just for the agent I finally saw say I had waited in the wrong line and that’s it. No sorry, just blamed the other guy. Never using Avis again. Not impressed with their idea of “luxury. Smashed plastic at speedometer. Cosmetically not up to par. Need to upgrade vehicles.

Smooth and super Easy pick up and drop off.

Saw on line the rate is $75 or so but I was charged $130 or so. Please tell me why thx

I have had much better experience with Budget in the past.

Knowing that the car was not available at the airport would have been a nice fact. It was a remote location with no shuttle service - went to the airport location to find out that wasn’t where our car was. Had to hire a cab to get to the car. ($25 expense) Return was better and $20 expense… facility was fine, car was good but lack of info prior to arrival was not.

When I picked up the car I was told the prepaid gas was $4.99 and was 20 cents less than on the island. I did it and later found that gas was $4.35 on the island. I didn’t appreciate being lied to and felt like Hertz screws people to make them pay more

Please make sure that your car is available at the airport. Hertz has a unit on Lagoon Drive which is only open until 5 PM. They do not help customers travel between the airport office and the Lagoon Drive office. I only had a single carry-on roller and needed a walk anyway, so I walked a mile or out to Lagoon Drive. There were no sidewalks for sections of the walk. Another person I met said that the Lagoon Drive office is only for car sales, not rentals. This was not true, but the rental operation was not smoothly running. While waiting in line, I changed my flight out to Japan to depart on Sunday instead of Tuesday. Hertz will not accept a dropped-off car at the Lagoon office on Sundays. They would not cooperate with the airport office. Really? I canceled the entire reservation. Another pilot lent me a work truck and I boarded the flight to HND on Sunday. Honorable mention: After they found out that I was actually a customer, one of the clerks was kind enough to drop me off at Mitch's, a favorite restaurant of mine in the neighborhood. (I had by that time missed dinner with friends at the Mariana Yacht Club.)

No car available on arrival

Thrifty Honolulu overbooks their cars, my husband waited amongst hundreds, yes hundreds of people for a car. He waited almost 3.5 hrs. Cars were being cleaned one by one and given to customers. We missed a scheduled engagement because of this huge delay. Employees didn’t acknowledge that the wait time was unacceptable.

4 hour pick up time. Vehicle was dirty. Purchased insurance when booked and had to get more according to company as well as 38 $ in additional fees.

24 hour service would have been helpful as our flight was delayed and didn’t land until 4am, and the place didn’t open until 7am.