Thrifty car hire in Saint Thomas Island

they could have cars there for me. and i got charged for the insurance on a car i did not get.

The drop off of the car after our rental was very simple. And we were glad to get a shuttle back to the airport very easily. HOWEVER: When we arrived to St. Thomas, getting to the car rental from the airport was a little bit crazy. The shuttle was not marked that it was the Dollar/Thrifty shuttle, so we did not know when or if it was arriving. The phone number listed with our reservation through KAYAK was not correct, so we were unable to alert the agency that we were at the airport and needed to be picked up. We ended up taking a cab the 1 mile from the airport to the rental agency and were charged $35! Then, though we had reserved our car pick up for 3 PM and arrived at 4:15pm there was no car available for us FOR TWO HOURS!! We did not get our car until 6:25 PM. Because we were staying on Saint John, we had to make the car ferry at Red Hook—Which was located 30 minutes away. We literally pulled up to the Car ferry as the LAST boat OF THE DAY was departing. We barely made it. Needless to say it was extremely stressful. All the while we were waiting, the staff kept telling us different stories as to the status of our car. There was no straight answer. Unfortunately we were not the only ones in this predicament. Several other families were waiting for hours for their vehicle. Making this even more delightful, was the fact that the facility is under construction, so the only place to wait was under a tarp in folding lawnchairs. It was hot and humid and dusty. I am typically an adventurous kinda person, AND I had prepared myself for “island time”, but this was a bit ridiculous.