Car hire at Lafayette Regional Airport

Great service!

Hold firm to choose of vehicle,

Flight arrived late, but a National staff person was still at their desk, despite it being after their normal hours. The pickup and return were very efficient and quick, though they can have somewhat of a long line at busy times--so plan accordingly.

I drove all the way to Lafayette to pick up my rental and the employee at the desk wouldn’t allow me to pick up the SUV. Apparently a major CC was needed, bank card not accepted for SUV. However, this information was not listed online or in the fine print of the rental when I booked. I offered to provide a major CC via phone since I did not bring one with me, the employee said they had to swipe it b/c they use an “old swiper”…which you can still manually type in card info. She also spoke about running a major CC to verify my associated flight, I said I didn’t book a flight, she replied, “exactly, that’s why I need a major CC.” Nothing made any sense. I can understand rules but that employee was awful! I asked if they could pull other rental locations away from the airport to see if they had available van or suv and she refused. She stated that a major CC would be needed for a van too. I drove 30 miles back to my home and booked directly with Enterprise and then drove all the way back to Lafayette. The entire process delayed my family’s vacation by 6 hours and it turns out I did not need a major CC to rent a van. National/Enterprise/Alamo - your employee at the Lafayette airport on the morning of September 1, 2022 is what gives companies a bad reputation. She was not helpful, contradicted herself a few times, rude and lazy. I won’t be renting from this location in the future, it wasn’t worth the 4 hour hassle. I also ended paying an additional $400, as my booking was not guaranteed when I picked up from a new location. An $800 rental became a $1200 rental.

Very rude. We will never rent from Lafayette Airport again.

Very friendly staff and the quickest and easiest pick up and drop off. The car was new and really nice for the cheapest deal. I would definitely rent there again.

Excellent rental service. Didn’t have problems, the car was clean and ready.

I ain’t know you don’t get prorated refund when you chose the pre pay fuel I spend 80 on gas and had a half of thank Rip off

Went I in the counter they not have the car, and not take any responsibility for the problem I have, only call ask for return you money ,not good money no is the problem. Service is the problem

It’s been four days and I still have not received my receipt for my expenses.

My vehicle was not cleaned before it was given to me. It was disgusting inside and outside. Additionally, one of the tires had a tire pressure issue (when it was issued to me) that required me to put air into it several times over the period I had the car.

Kayak allowed us to book a car online, but when we went to pick it up we were told they had no cars available. We also waited in line for about 20 minutes while the very slow agent helped 2 customers before us...only then to be told no cars.