Toyota car hires in Carcassonne

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Everything was as expected. Furthermore the person who took us in charge was extremely professional and welcoming . Pick up and drop off were very simple and efficient

The distance from the airport was unacceptable and dangerous no sign at the airport had to walk to the area where the other providers are located to discover the pick up point was 15 minute walk on the road no walkway/side verge therefore dangerous. Otherwise the car was brand new new and excellent, provided a child seat free of charge, apparently the booking agent failed to provide contact details so Avis could not alert me of the issue.

When we went to pick up the car at the airport in Carcassonne , the female receptionist ( sorry I didn’t get her name) was extremely rude and acted like she might not let us get the car even though we had the reservation. Finally , the paperwork was done and she told us the car was behind the building. I asked her if there was a specific slot and she just smirked and said check every license plate until you find it. Language wasn’t a problem as I have adequate French and she wanted to speak English anyways. The car itself was great though. Europa car just needs to work on the customer interaction. First impressions are important….

Both agents were really pleasant and I would say an asset to Europcar ( Morgan was one)