BMW car hires in Edinburgh

Good

Not all the expenses were clear. They took a picture with a cellphone of my credit card both ways in from and behind that makes my feel insecure. They didnt tell me about transit restrictions at the beginning, and they were unable of get a permission. The worse experience

Was not able to get a car

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Complicated and not as straight forward as other companies

The car was empty of gas upon pickup. There were various warning lights on in the vehicle upon pickup, including: check engine, low tire pressure, seat belt (although we were wearing), and air bag. The "customer service" agent was a complete hothead.

Friendly staff a plus Insurance extras a minus

Amazing!! Ade and Georgina were fantastic. They were very helpful and accommodating. Will highly recommend!

The car was clean, modern, easy to use. Staff were very friendly and helpful, both at pickup in Edinburgh and drop-off in Glasgow.

Easy to pickup and drop off! Quality cars

Staff were really friendly.

Good service, Very friendly staff, decent price!!!

I never got my car as they never answered the phone and I was unable to leave a message either.

The women who checked the car out and back in were friendly and informative.

Very easy pick up and drop off, helpful staff, no sense of anyone trying to charge for damages - All very fair and reasonable, and done in a professional but friendly manner.

We were well taken care of

We had to wait a couple of hours for the car and then had to be shuttled to another location to pick it up....staff were very friendly and helpful, however.

They do not provide pickup or dropoff.