Toyota car hires in Gatwick

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

Everything was good excellent customer service car was almost new

Less hard sell on tolls, insurance, upgrade

There were hidden fees, extra charge if you don’t buy the insurance from them ! 8$ per day + the amount that you see on Kayak

pick up time was quite long but it was a busy day and I just missed one bus so 30 mins wait for the next. Better instructions to locate the bus would help

Despicable

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

Watch out this company. They are total scam. After booking the car online, I was tried to get charged extra $600 for nonsense insurance. I wasn’t informed by the insurance when I was booking the car. I cancelled my booking and they still charged me. I am taking legal action and I don’t eant anyone getting effected the same scam. Go book it from big companies, it is much more cheaper

Pick up and drop off was fast and professional! Great value for the car size and rental time. Shuttle service to the airport could be better. We waited almost a whole hour after dropping off our vehicle.

This rental agency is a scam.

Picking up the vehicle in Gatwick was easy. What wasn't great was being told the vehicle had no insurance just the rental cost was done with Kayak. I had to pay nearly the same price as the rental for the insurance before they would let me leave with the vehicle. The vehicle was an older car 2019 with marks and scratches all over it. Near bald worn-out tires on the front and what sounded like metal to metal (brake pads worn out) on the front brakes. Having to stop right away after pick up and fill it with windshield washer fluid shows that they hadn't even looked at it before sending it straight out on another rental. I won't be using Europcar again.

great customer service from eurostar

Our pick up at Gatwick was dreadful. We waited an hour and a half past our scheduled pick up time for the car to be ready then when it arrived the keys were just handed over and the agent walked off. We did our own inspection, only to find serious damage (dents/scrapes) to the right wing and bumper of the vehicle. When we called the agent back he was so disinterested it was a joke! Eventually he agreed to write a note of the damage on the agreement so we felt comfortable that we wouldn’t be charged on returning the car. Drop off at Heathrow was easy and straightforward.