Volkswagen car hires in Geneva

THEY LOST MY RESERVATION AND SAID THEY WILL DO THEIR BEST TO ACCOMMODATE ME AND GET ME A RENTAL THAT SAME DAY BEFORE THEY CLOSE. THAT WAS ALL THEY COULD DO AND I NEVER HEARD BACK FROM THEM AGAIN! I MADE MY RESERVATION 26 HOURS BEFORE AND THEY COMPLETELY LOST MY RESERVATION!!!!!!!!!!!!!!!!!!!

It’s really easy to set up and use the data comfortably

I didn't like that when I got there I couldn't get the car I needed so desperately to get to my family's funeral because I dint have a credit card and yet it never said anything about that when I reserved it! Luckily I found else where!

The staff are very insistent on up selling the customers. They charge large fees for small scratches.

Kayak displays much lower prices than the big rental companies... because the price does NOT include insurance (!!!!!) ; next time, I will rent directly from hertz. Otherwise, wonderful car , nice little sporty VW Polo - fabulous.

Easy pick up. Good car. No fuss or trouble,

When returning the vehicle, the agent found two speck-of-dust-sized chips on the windshield. I'm almost certain these would have been there when I picked it up given I never would have seen these without the special flashlight he was using for his own inspection. Now I am being charged $3000 after having been extra careful with the car. Filing insurance using my own credit card benefits so should not be an issue - but overall a terrible experience with drop-off, leaving me feeling cheated.

Warning - this company is fraudulent. During my rental, I hit a small animal which caused small damage to a plastic part on the car. This required replacing the plastic component, something that was billed at 700 CHF. This is fine, and fully my responsibility. However, on top of this, they took the opportunity to also repair a ton of scratches at various places on the car, that had been caused prior to my rental. Even though Alamo acknowledges that the scratches were present beforehand, they still charged me for the paint job of 900 CHF. I have contacted them on multiple occasions to get this reimbursed, and their "damage team" will get back to me "in one week". It is now almost two months. I have disputed the charge with my credit card company, hopefully Alamo will now take their responsibility and behave like decent human beings in a civilized country.

The car itself was annoying. It kept beeping about something and there is no indication anywhere on any screen or display as to why. I thought mabye it was when I approached a train crossing, but honestly I still really don’t know.

The main problem was price gouging. I paid for 3 days in mini car what I normally paid for a luxury SUV for 2 weeks. I often travel through GVA and will never use Thrifty or Hertz again, ever. I can afford the money, but cannot afford to lower myself in supporting such a greedy and inefficient company.