Volkswagen car hires in Geneva

Pros: - really nice car (Skoda Fabia), fully equipped and very clean - guys at pick up/drop off place very nice and friendly Cons: - very low value for money especially for extra insurances like flat tyres; no option to eliminate the excess, only to lower the amount and for a high price (30CHF per day to reduce it from 2000 to 750) - a strange policy of looking for visible faults of the car before driving it off; there were other people like me in the parking lot looking for any scratches or punctures and trying to take pictures of any findings; this was utterly hilarious and ridiculous in the same time as we have been transformed from tourists to some sort of insurance agents! - when questioning the guy at the front desk about the excess he bluntly said that he doesn't know the conditions offered as we didn't booked with them but with a broker; a stupid thing to say as I imagine Europcar signed a contract with the broker and they offer the conditions agreed upon with Europcar. Bottom line, this was my first experience with Europcar and I will do my best to avoid this company due to policies they have in place.

nice attitude clean car easy check back when they were closed,

The collection and drop off service was prompt.

The guy who served us at Geneva (I think his name was Hussain) was humorous, kind and efficient. Our flight was delayed so we arrived beyond opening hours however he couldn't have been friendlier and more helpful. In the past we have had very different experiences at Geneva airport with other hire car companies but I would definitely use Alamo again based on this experience. ps drop off was also simple!

Good customer service at desk

Good

They gave us a different car that we had asked for. Instead of getting a car big enough with between 4-5 doors, we were given a 3 door Fiat 500, where we almost could not fit our package...

Car pickup was not possible d it was not clear that pickup was possible only in Geneva city center instead of airport rental location.

That it will be possible to manage the order through KAYAK

They made up damage claim on the vehicle for items that did not occur while I had the vehicle. DO NOT USE.

Good pickup location. Great staff. Reservations desk personnel is always friendly, courteous and professional! Pickup/return is in lowest underground floor(-4) space is tight so can be tricky to get out and return with larger cars.

The drop off point in Vevey that was listed does not exist. As a result we missed our train and had to pay an extra $140 Swiss francs to go to our next destination.

I made the mistake of booking our car with Hertz in downtown Geneva, instead of at the airport. After finding our way to the correct office, checking in/picking up the car was a breeze. We arranged to leave the car at the airport, which worked out well. I had read some reviews about some people’s bad experiences, but there was nothing negative about our experience.

the car i booked was totally different that a car they gave me

We dropped the car off within the contract period. They not only charged us an extra day, but they also sent us a photo of damage to the car that they want to charge us for. The photo was taken almost 24 hours after we dropped off the car. I have now asked them three times to provide me with their records of when the car was returned to their possession, and they are refusing to answer that question. So instead I am forced to dispute the charge through my credit card company.

There was just no car available. Was supposed to pick it up at 11:0 and at 12:30 they said they had no idea when a car would be made available….. had to cancel and modify my weekend program.

Hidden costs. Charged me extra 60 euro to take to France from Switzerland. Tried to charge me 300 euros for insurance upgrade for 1 weekend. Was not the car I booked. Did not show me how to use the car. Do not use this company.

Refused to initially give me the size of vehicle I reserved. Gave me smaller vehicle than reserved and luggage wouldn't fit. Had to go back to desk to change vehicle, which required a second shuttle ride and lost hour delaying our long drive to hotel. The replacement vehicle was smaller than what was reserved, but larger than the first. Vehicle was lower quality than what was reserved. Feeling abused and cheated.