Nissan car hires in Krakow

I paid for my car rental in advance, when I arrived I was told I needed to pay an additional €238. Wish I had gone with enterprise who were only £10 more expensive than the original price and had no hidden costs!!! Car was also damaged all over and had clearly had water damage on all the seats that had no been cleaned. In the extra they made me pay they said it included their flexi drop off which meant I didn’t need to fill the tank up. I returned the car with over 3/4 of a tank left and have been charged and additional €20 as a fine for this!! Absolute joke, will never use gold car again!!

Very easy pickup and drop-off. Shuttle bus service was great even if directions weren't especially clear. At the time of booking I selected the luxury SUV, Kia Sportage or equivalent. I got an MGZS which is significantly smaller, lacking in any kind of luxuries, I couldn't connect my phone and it had no sat nav. The car seriously struggled up hills and I had to drive up a lot of them. I don't expect to get the exact make and model of car they use to demonstrate the class of vehicle but I don't expect quite such a downgrade and would not have booked through them if I had known

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Guy who’s name was Maksym was very professional.

The staff was great and the car was as advertised

My plane was two hours late after arriving at the airport in Balice, it turned out that my reservation was canceled. They offered me a similar car for Double Price. I rented a car from another rental company for normal price. I rent cars very often, this would not be the case in the United States. Shame ALAMO!