Mercedes-Benz car hires in Maidstone

Rented a car with them. Got about 6 hours before the back left tire was flat. Had the people come to change it and they said that that car should have never been rented and it was a disaster, waiting to happen. When the people came to change it, they tried to get the specific piece for that specific car out of the back and it was not there so they could not change the tire. I ended up having to wait a couple days until another tow truck came and loaded the car onto the back, then had to ride with them two hours to the nearest shop so that I could get a different car and drive two hours back. They refused to just send a new car to me, and I still ended up paying for more than half of my rental even though I only got to use the car two out of eight days.

Not expecting to be charged a "location surcharge" not mentioned in my Kayak booking. The booking was around 88$ (I recall) the location surcharge is 51£ (about 65USD) so the booking for the car is almost double. How can one rely on Kayak when making a booking?

Didn’t realize you needed a New Zealand gas card to purchase gas. We wished agents would have notified us of this as we rented our car.

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk

Brand new car, friendly staff and happy with pick-up at the gate

I was shocked with my experience. I will never use green motion again. Period. I am disappointed in Kayak for even offering them as a provider. The process to pick up my car was an hour. I didn't want. It was the actual process. Horrible

I don't take car and they tak my money please I need help to refund my money