BMW car hires in Marrakech

Customer service was very poor. They will try to sell you additional service form the get go and if you have questions about them, they will not answer them. They will only say, sign or not sign this is your decision. You do not feel comfortable as a client as their is a sense of getting ripped off.

I did not rent a car because I got sick and cancelled. But the Surprice person was very understanding, and he offered to change the date. Unfortunately our itinerary through Europe made that impossible. So I do recommend Surprice!

Place is a scam. Showed up an hour late for car rental, all small cars were taken so made us pay an additional 100euros to use a larger car and charged us for all upgrade insurance options in order to use it. Buyer beware if you don’t have an international drivers license they will overcharge you to compensate for this.

I've rented from Budget all over the world with no problem in the past and had pleasant experiences. This time around, i rented the car, and selected the insurance and additional driver for the 8 day rental online when making my booking, and chose the "pay on arrival" option. On arrival, the employee tells me with a great big smile that the price on my booking wasn't possible, and that it was going to be far more expensive. He also tells me the issue was that i "booked with Budget World and not Budget Morocco". He proceeds to quote me almost DOUBLE what my listed price was in my confirmed booking. He explains that the price for insurance and additional driver listed in my detailed confirmation was the price for only 1 day (even though it's an 8 day booking), and therefore that my rental was going from ~230 euros to nearly 450 euros. When i laughed and told him that wasn't happening, we proceeded to negotiate (why is it possible to negotiate on a supposedly confirmed booking / service?). We ended up dropping the additional driver option since that was going to cost over 70 euros more than expected, and he proceeded to pretend not to understand us when we said "ok, then NO additional driver" even though we were speaking the same language. He did this THREE TIMES! "Ok, so insurance and 2 drivers?" Finally he smiled after the third time and finished the scam by asking us to sign our receipt and hand us they keys to our crumb-filled, scuffed and dented Fiat 500.

Staff were nothing special, continuing to speak Arabic in front of my brother and I while looking our way and then switching to English when they needed a signature. Car rental itself was really good. We got the car we ordered and worked like a charm.