Mercedes-Benz car hires in Marrakech

pick up time was quite long but it was a busy day and I just missed one bus so 30 mins wait for the next. Better instructions to locate the bus would help

Despicable

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

I've rented from Budget all over the world with no problem in the past and had pleasant experiences. This time around, i rented the car, and selected the insurance and additional driver for the 8 day rental online when making my booking, and chose the "pay on arrival" option. On arrival, the employee tells me with a great big smile that the price on my booking wasn't possible, and that it was going to be far more expensive. He also tells me the issue was that i "booked with Budget World and not Budget Morocco". He proceeds to quote me almost DOUBLE what my listed price was in my confirmed booking. He explains that the price for insurance and additional driver listed in my detailed confirmation was the price for only 1 day (even though it's an 8 day booking), and therefore that my rental was going from ~230 euros to nearly 450 euros. When i laughed and told him that wasn't happening, we proceeded to negotiate (why is it possible to negotiate on a supposedly confirmed booking / service?). We ended up dropping the additional driver option since that was going to cost over 70 euros more than expected, and he proceeded to pretend not to understand us when we said "ok, then NO additional driver" even though we were speaking the same language. He did this THREE TIMES! "Ok, so insurance and 2 drivers?" Finally he smiled after the third time and finished the scam by asking us to sign our receipt and hand us they keys to our crumb-filled, scuffed and dented Fiat 500.

Staff were nothing special, continuing to speak Arabic in front of my brother and I while looking our way and then switching to English when they needed a signature. Car rental itself was really good. We got the car we ordered and worked like a charm.