Tesla car hires in Newport

Handling of costumer at the desk was very poor. I was denied for the car I had booked and after wasting one and a half hour at desk we were upgraded. There policy was not clear.

The easiest and friendliest car rental process ever! Booked online for Nelson Airport pickup and return Feb ‘24. Cheerful and helpful man at the desk. No surprises. Smooth process. But be aware that there is an extra surcharge for the airport ( ours was $45).

They gave me a ride back to my hotel after I returned the car....

Hello, I made my reservation online. When I got the the pickup counter I was told the prices in my online reservation were wrong and that it would be substantially more. I understand the need for a deposit, but the gentleman at the counter said the deposit would be $5,000 and the rental would be $367.25. I was quoted $2500-$3500 for the deposit by your websites customer service when I reached out to let them know of the experience. Online my rental was quoted at $208.61. Only the $3500 deposit option the counter man said matched what your website provided. Nothing else matched. There were cheaper deposit options, but the rental would be more than triple my original price. I was told $3500 deposit and $512.81 for the rental. $1000 deposit and $618.56 rental. $500 deposit and $671.46 rental. I ended up going with a different provider. This was my first and only time using Kayak. I know one persons business won’t affect you, but if they continue to tarnish your reputation and reliability it will eventually hurt you. I wish you would reach out to them and fix this for the next guest who tries to use you.

We had exceptional customer service!!! Perfect experience!

Have the rental available plus you kept $44.00 I cancelled at the desk