Audi car hires in Norwich

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Really good service, friendly and efficient. no room for improvement.

Per Carrentals.com e-mail (below) the Norwich airport Europcar office was open till 5pm on April 7th. It actually closed at 1pm so we could not hire the car from Europcar. When phoned, Europcar did not offer an alternative arrangement and we had to get a cab from the airport to hire a car from another company . This was a most unsatisfactory experience. Will compensation be offered. Sincerely John Baer Itinerary # 72472189887229 Confirmation 1156739790 Protect your rental car from collision damage, theft or vandalism. Add Collision Protection Pick-up and Drop-off Pick-up Apr 7, 1:00pm Norwich (NWI) Pick-up instructions Counter and car in terminal Open 8:00am - 5:00pm