Jeep car hires in Palma de Mallorca

A Disingenuous company who didn't mark up all the damage to the tired car they gave us, refused to update the damage report, refused to look at the car on return and then charged us 450 euros for damage we didn't do. We used them because they were cheap. If you use them make sure you check the car and get their agreement prior to driving away, but if I were you I would use a more reputable company. we will never use them again.

Long que waited over 45 mins for pick up. Vehicle had so much damage - and not cleaned.

Pick up process is incredibly complicated. They make you wait in queue to go up to the counter where they confirm your information only to be told to go fill in your document information at a kiosk. You then have to wait again to back to the same counter once you’ve filled all the information in. I did not like how this agency takes a fuel deposit, this was not mentioned anywhere prior to hiring the car.

Complicated and not as straight forward as other companies

The car was empty of gas upon pickup. There were various warning lights on in the vehicle upon pickup, including: check engine, low tire pressure, seat belt (although we were wearing), and air bag. The "customer service" agent was a complete hothead.

Friendly staff a plus Insurance extras a minus

Front desk clerk was very helpful in getting the car I needed.

Easy process

Excellent value and service. Very easy with many cars right at the airport.

Everything was great

Car I booked was not available (they were overbooked). I had to pay significantly more for an upgrade.

The car was supposed to be at the airport, but the rental facility was actually airport adjacent, requiring a private cab ride (Sixt did not offer a shuttle service).

The bus pick up at the airport is not properly signed and it took us a while to find it

They charged me 80 Euros for a minor scratch that I’m certain I didn’t make. It’s small enough that I missed it in the initial inspection but somehow the guy found it easily upon return. They know the charge is small enough that the insurance will cover it or the customer won’t pursue. It’s a great scam.

They gave my car away as my flight was delayed

Excellent customer service. Friendly and fast. Easy return. 5 stars!

Easy,efficient, quick. Happy with the service

The front desk was really gentle. Also, as there were no Seat Ibiza available, they got me another car from a superior category for no added cost. So it was really great! The only thing that i would change is that they close really early (1 PM)

Very nice car, clean, No issues at all getting in or out.

Avis has franchise network in Palma. Franchises are operating under the name of Avis, but fiscally separate entities/companies. Avis cars and customer service are separate between original Avis (airport) and franchises (city center). So be careful where you rent your car. Office in the Palma city center is franchise, meaning all issues to be solved only there, no car exchange or reservation changes between Palma center office and airport. Working hours of Palma city center office 9-12 in the morning. Pick up to be done between those hours. If you delay, no car for you. Palma central office is very unfriendly and do not stand for the customer. This is literally what they told me, after my flight was delayed: "Even if you called in advance to mention delay, we would not keep your reservation". They just offered to return money, but no car would be arranged. Very pity. Caused a lot of troubles and additional expenses. Although all this nasty situation happened in the city center, office in Palma airport had great customer service, willing to help solve issue. At the end, I've got the car, but will never again rent a car by Avis in Palma.