Mercedes-Benz car hires in Palma de Mallorca

Car price was low but insurance offered on the spot was x5 of the car price. On return, the petrol station is right next to the rental facility. parking was situated on the beat rocky ground and it was difficult to take the luggage out of there. I returned the car 4 days ago and still didn’t receive my deposit back. I tried calling but no option allowed me to speak with the office.

Smaller car than booked , more money charged at the pick up point , deposit still not returned

overall it was a good experience. 2 issues: 1 - the very expensive upgrade to a gas car vs electric, I dont see how this makes sense 2 - the car I rented had a very strong and unpleasant cigarette smell

Everything was great

Car I booked was not available (they were overbooked). I had to pay significantly more for an upgrade.

The car was supposed to be at the airport, but the rental facility was actually airport adjacent, requiring a private cab ride (Sixt did not offer a shuttle service).

Front desk clerk was very helpful in getting the car I needed.

Easy process

Excellent value and service. Very easy with many cars right at the airport.

The bus pick up at the airport is not properly signed and it took us a while to find it

They charged me 80 Euros for a minor scratch that I’m certain I didn’t make. It’s small enough that I missed it in the initial inspection but somehow the guy found it easily upon return. They know the charge is small enough that the insurance will cover it or the customer won’t pursue. It’s a great scam.

They gave my car away as my flight was delayed

Excellent customer service. Friendly and fast. Easy return. 5 stars!

The front desk was really gentle. Also, as there were no Seat Ibiza available, they got me another car from a superior category for no added cost. So it was really great! The only thing that i would change is that they close really early (1 PM)

Very nice car, clean, No issues at all getting in or out.

Avis has franchise network in Palma. Franchises are operating under the name of Avis, but fiscally separate entities/companies. Avis cars and customer service are separate between original Avis (airport) and franchises (city center). So be careful where you rent your car. Office in the Palma city center is franchise, meaning all issues to be solved only there, no car exchange or reservation changes between Palma center office and airport. Working hours of Palma city center office 9-12 in the morning. Pick up to be done between those hours. If you delay, no car for you. Palma central office is very unfriendly and do not stand for the customer. This is literally what they told me, after my flight was delayed: "Even if you called in advance to mention delay, we would not keep your reservation". They just offered to return money, but no car would be arranged. Very pity. Caused a lot of troubles and additional expenses. Although all this nasty situation happened in the city center, office in Palma airport had great customer service, willing to help solve issue. At the end, I've got the car, but will never again rent a car by Avis in Palma.

Easy,efficient, quick. Happy with the service

Bilen var fin men hvorfor står der ingen steder at man skal betale for en forsikring hos udlejningen igen?

Pick up and drop off very well coordinated!