Volkswagen car hires in Reykjavik

pick up time was quite long but it was a busy day and I just missed one bus so 30 mins wait for the next. Better instructions to locate the bus would help

Despicable

This company is a scam. Despite the fact that I had proof of insurance, they demanded that I show the declaration page of my policy. Of course nobody carries that around. I have been renting cars for many years and proof of insurance is all that is ever required. So they said that in order to rent a car, I would have to buy $46 worth of insurance from them. I left and rented from another company. Please issue a full refund plus an additional $50 for lost time and aggravation. I will be filing a complaint with the BBB.

Our flight was delayed. I emailed them to tell them and to ask that they not give our car away. They said they wouldn't yet when we showed up, they gave our car away and charged us hundreds more for another. I'm contacting Visa today.

Horrible service

Mileage options were not great and upcharges for vehicles were a bit expensive but overall good value.

Firefly didn't have the minivan we'd booked for our trip! Neither did they have the 2nd minivan my brother had booked. We ended up squeezed into cars instead. Also they charge you insurance at the desk which makes the total price the same as more reputable hire companies. I will avoid in future.

A cost of $350 turned in to over $1000 with all the fees and insurance added. The cost on Kayak is not representative at all of what you will pay. And all these charges hit you when you go to get your car, so you have no option but to pay the fees if you need a car

The address then give you to pick up the car doesn’t exist. Google maps shows you the agency but there is nothing there. It takes forever to get ahold of customer service and they just tell you to go to another company. Will never use again after wasting more than an hour driving in circles delaying my trip.

It’s sucked. The guy was rude at check in, we got charged double from what I was quoted. AND I still, 4 days after dropping off, don’t have a finalized bill.

I would never rent a car from Dollar in Iceland again. I would urge others not to rent from them either. First, it was extremely difficult to find their location. Unlike most of the other car rental companies, they do not have an office inside the airport. It took extra time to find out that their office requires a shuttle that is 10 mins away. However, the worst part is that there is no Dollar return at the airport either. We spent 20 mins looking for Dollar's return. When we finally found it, we realized their office was closed, which meant there was no shuttle back to the airport. My husband and 2 other families had to split an Uber to get back to the airport. Dollar never explained how to return the car nor that the office wouldn't be open early in the morning for returns. It was a huge hassle! I will not rent from Dollar again.

Very friendly staff!

The folks at the registration desks were super kind and helpful. When the original car we rented in Reykjavik had engine troubles along our journey - they provided a replacement and upgraded car for us in Akuyreri. Hassle free pick-ups and drop-offs.

Our attendant was very nice. We had a few large bags , she left us at the airport. Which was just a 2’ drive but prob 10’ walk. Thank you!

The car worked well, it was a last minute switch from picking up at downtown Reykjavik to the Keflavik airport…the young man at the counter made it easy.

Out of the way location, we returned the car after the office was closed and had a really hard time getting a ride back to our cruise ship. Had to walk 10 minutes to a nearby hotel to catch a taxi.

Great. Provided transportation to city center from the airport..

Driving the Tesla was a great experience and well worth it. My experience would have been even better if I known that a shuttle from my hotel was available. I had to pay for a taxi.