The overall rental experience was poor. Renting/reserving through your site was confusing and I was not able or couldn't figure out how to add insurance and a GPS Nav system through your site. Thus, the upcharge at the counter was significantly higher. No one was at the Payless counter in the terminal so a sign referred you to get service at the Avis counter. There was no Payless representation in the actual lot either, so again you're dealing with a person working the Avis counter. That's where I was getting upcharged like crazy when getting into a car, to the tune of around $100/day for the cheapest smallest size car. It does get better, good and bad. The piece of s**t car they put me into had 78K miles, the key fob didn't work and to top it off, there was a tire, not a spare (tire on a rim), but just a tire with a hole in the sidewall, stuffed into the little trunk. The good news, when I went back to the rental center on the lot to point this out so that I wouldn't get charged, a service guy in the lot asked what was going on. I explained and he got very upset that I was receiving poor and dangerous (if I had gotten a flat out on the road) service. He asked what insurance I had selected, when I told him I was paying full but through Avis (approx $60 euro/day), he said he'd get me in a better car. This guy walked in, grabbed another set of keys and sent me on my way. The on-the-side upgrade put me in a Toyota Yaris Hybrid with low miles, like 5K, the car performed just fine. So, in the end I was happy with what I was driving however it my daily rate with insurance was around $100euro/day. I ended up returning it a few days sooner than initially planned. Taking advantage of tourists with upcharges didn't seem exclusive to the car rentals; Ryan Air and some hotels along the way used the same practices. Specific to renting through your site, I was not pleased.