Van Hire in Dublin, Ireland

Great staff.

The process was fine. Felt blindsided by insurance when I got there tho

Everyone was very friendly. However – I did not know that I would have to pay more for an automatic. Nothing in my reservation ever said that.

It was a great experience with Enterprise rent a car in Dublin Airport Ireland. Easy pickup and drop off. Malik was especially helpful. He told us where to go and the best way to get to departure. Overall the experience was excellent! We highly recommend it!

Car was not ready for rental, it had failing battery on the key fob, tire kept losing air throughout the trip and the GPS was inaccurate one out of four times.

Friendly service

I have rented a car and prepaid all taxes and service fees before travelling to Ireland with a fully paid and non refundable reservation number from Kayak. My husband was the driver of this vehicle and presented to the airport for pick up on August 19, 2023. He travels extensively for work and has a credit card that covers Collision Damages Waiver and Theft Protection. He explained this clearly to the agent Michael, who insisted that he would be required and it was MANDATORY (the words exactly used) to purchase these. He upsold him the Supercover insurance and told my husband that this is mandatory. I examined the contract when he returned and told me the nature of this conversation. Having lived and studied in Ireland myself for 5 years, I did my due diligence and inquired from other car rental agencies and examined the legislation within Ireland to determine the validity of these claims. My clear understanding is that Third Party Liability insurance is a legal requirement in the prepaid price of all car rentals in Ireland, protecting from property damage, injury and death. Fire insurance is also included in this prepaid price. If the CDW and TP is declined or that written proof is required and the customer declines this, a credit card authorization of a larger amount can be applied to the rental. These options were not presented and in fact, miscommunicated at the time of rental by your agent Michael. This should be investigated and the insurance reimbursed, or at the very least the supercollision insurance that was in fact, not required.

Pickup and drop off were dreadful. Not open at published business hours. Car not available at time requested.

Very friendly service and extremely easy processing

I was very unhappy with been forced to pay 420 euro for car insurance. In the past I always opted to provide a deposit on my credit card. On this occasion I was told it was illegal to rent a car without paying the insurance. I even showed that my car insurance provider covers me for car rental up to 100000 dollars but the guy at the desk refused to accept. I though the whole process was very shady. Iv rented cars for up to ten years before covid and this experience I won't forget in a hurry.

Lack of info about drop off, bit confusing.

The main issue was the car I ordered was not the one they said I ordered. They blamed Kayak saying you all miss led me. You offered a midsize SUV but it was a small SUV. How is that my fault??? The issue is between you and them but I payed the price! The car was off site and we had to wait 50 minutes for a shuttle bus. Dollar were under staffed and the lines were long. They told me to never use Kayak again to book a car with them. I’m staying away from both Dollar and Kayak for our trips moving forward!!!! Not a happy customer!!!!!

The car was good, the staff efficient. My big problem was that there was no insurance within the reservation and at the rental desk I had to pay 400 euros more (for just the car to insure, not the passengers, and for a higher price than usual). It was a very bad surprise as during the reservation online it was not clearly said that the reservation was without the insurance. I insure my personal car for less than 200 euros per year, how can an insurance for 6 days costs 400 euros with a 2000 euros franchise? I advice everybody to double check the insurance condition during the reservation!

I booked on your site for a 77 year old man and when we arrived, they refused to rent us a car. Luckily I myself had my driving license even though I didn't want to drive in Ireland. they also insisted we had to take their insurance as we couldn't opt out even though we were insured through our visa card.... Amazingly inefficient service on your part and not much better at Budget!

Very easy to collection and drop off. Would have liked to be able to drop off at the airport rather than use the shuttle as we had two small children with us.

Everything was perfect.

I was not informed that drop off was at airport. My drop off time was 10:00 and I was informed to bring back rental to rental park instead of airport.

Great car (Nissan Micra), clean, great gas mileage. Desk clerks at Avis very efficient.

The overall rental experience was poor. Renting/reserving through your site was confusing and I was not able or couldn't figure out how to add insurance and a GPS Nav system through your site. Thus, the upcharge at the counter was significantly higher. No one was at the Payless counter in the terminal so a sign referred you to get service at the Avis counter. There was no Payless representation in the actual lot either, so again you're dealing with a person working the Avis counter. That's where I was getting upcharged like crazy when getting into a car, to the tune of around $100/day for the cheapest smallest size car. It does get better, good and bad. The piece of s**t car they put me into had 78K miles, the key fob didn't work and to top it off, there was a tire, not a spare (tire on a rim), but just a tire with a hole in the sidewall, stuffed into the little trunk. The good news, when I went back to the rental center on the lot to point this out so that I wouldn't get charged, a service guy in the lot asked what was going on. I explained and he got very upset that I was receiving poor and dangerous (if I had gotten a flat out on the road) service. He asked what insurance I had selected, when I told him I was paying full but through Avis (approx $60 euro/day), he said he'd get me in a better car. This guy walked in, grabbed another set of keys and sent me on my way. The on-the-side upgrade put me in a Toyota Yaris Hybrid with low miles, like 5K, the car performed just fine. So, in the end I was happy with what I was driving however it my daily rate with insurance was around $100euro/day. I ended up returning it a few days sooner than initially planned. Taking advantage of tourists with upcharges didn't seem exclusive to the car rentals; Ryan Air and some hotels along the way used the same practices. Specific to renting through your site, I was not pleased.

We did have to pay another insurance at the desk, but apart from that no other tricks or extra charges were applied.

The only thing good about it was the convenience within the airport. The person at the rental desk tried to sell me on a package that would have caused over a thousand dollars for eight days. I have booked another reservation with Easirent but didn't realize it at the time because I was a bit delirious from the flight I ended up going with Easirent because the price was about 50% less with full insurance. The only thing about that choice is you have to take a shuttle to the location of the car and it's not that easy to find the pickup point otherwise they did an incredible job

They did not inform me in advance I needed specific documentation to avoid making the insurance mandatory so I was forced to increase my rental cost by 120.

Very poor communication and I think we got scammed. They charged us $61 per day for insurance and said it was mandatory. Everyone else we talked to paid anywhere from $17-$30 per day for insurance. When we asked if there was any cheaper insurance option they said this was the only one and absolutely required otherwise we could not take the car and we had already paid for it in full. There was no information anywhere before or during of insurance requirements or costs.

They did not accept a letter from my credit card company for CDL insurance because it did not say Ireland on the letter. The letter said I was covered "Worldwide" but they would not accept it, therefore, I had to pay an extra €350 for the rental car. What an absolute scam!!!