Car hire at Regina Airport

I booked my rental three weeks in advance. Day before I was to fly out I received a call saying they had no car for. No offer to help, no apology, nothing. I had to go to another company on short notice and had to,pay $458.00 more than I had booked for with Alamo. Alamo obviously overbooked and cost me a,lot of money and stress. NEVER book with Alamo, they have NO understanding of customer service.

I rented a car from Alamo to be picked up at the Regina, SK airport. When I got to the line of rental car counters I did not see Alamo. I asked a couple of people and they said they hadn't heard of Alamo. Thankfully, a security guard said to check with National Car Rental. So I did and apparently they own Alamo. Someplace on the signage or displayed prominently should be an Alamo sign. The person at the counter asked if I wanted Accident insurance. I was puzzled by the question because I had already purchased accident insurance through Kayak with Alliance. She said in case of an accident National/Alamo does not accept a 3rd party insurance - that I would have to pay out of pocket and then get the insurance company to reimburse me. That was news to me. So be careful when accepting accident insurance when you are reserving a car through an online site such as Kayak or Priceline. There is no shuttle to the rental car lot - you have to walk about 8 blocks with your suitcases in tow. When I finally found my car - there was no lot attendant - it was almost brand new. Excellent car (a Nissan Rogue) and very clean. Easy return.