Lexus car hires in Boston

I had to wait over an hour for the only person working the rental desk at the hotel to show up. I kept calling and he said 10 more minutes and I will be there.

They took forever!!!! I have never booked with them because of the line I see everytime I get into LA but I just happened to land at 1am and thought it wouldn't be busy but we had to wait 2 hours for a car... ridiculous.

Reserved a certain vehicle and when I went there they didn't have any available and had to cancel my reservation.

After making the reservation on line, I went in person to the office to add an additional day to the rental. After waiting in line for 30 minutes at an office in downtown Boston staffed by a single person (the rare office not out at the airport), the person in the office did this and quoted me a price which was essentially the same as the initial quote with one more day at the same daily rate. When I went later to print the rental information which was emailed to me I discovered that the price had gone up by 35% (for taking a 9 day rental to a 10 day rental) with an increase in both the base rate and the daily rate. After close to an hour on the phone with unhelpful customer service, I cancelled the rental and went to Enterprise instead — a price comparable the original quote from Hertz, with an office staffed by multiple people eager to be helpful. An experience which will shift my loyalty in the future.

I booked a reservation and was not told that the location CLOSED at 4:00 on Saturday! My train didn’t get in until after 4:00. It cost me several HUNDRED DOLLARS to get a car at the airport.

Tried to rent me a Tesla, but where we were going did not have easy access to charging stations, then had to pay to “upgrade” to a lower class gasoline car. This was not requested or mentioned in reservation, but what can you do. I tried calling to change my vehicle drop off location to another near by location and customer service was poor, lady barely spoke English and could not understand what I was asking. I basically gave up. The car was otherwise fine.

Car was filthy, car was damaged

Avis staff was helpful, price was good. The location is a little confusing if you do not know the area.

Are the station agent that helped me was very eager to make my situation right. He corrected my reservation and got me the car I needed completely professional,

Everything was good

They over charge, I was book SUV or similar for $225.00 they give me KIA electric I'm not agree they change to RAV4 they don't say anything after I get home they charge me $517.00 total they adding $240.00 for upgrade from SUV to SUV RAV4. what do you thing different.

I was charged for fuel despite being assured that (since the fuel tank was not full when I collected the car) I would not need to return it with a full tank.

took 90 minutes to rent. tank was half full but listed as full. it was awful.

It was the worst car booking experience. Line took 3 hours to get to attendant. They had one attendant for 50 people waiting. Then another line once got key to get the actual car. Our reservation was for 11am and we finally got a car pulling out 3 hours later.

I was overcharged and Dollar is refusing to accept my figures because I rented through a third party.