Mercedes-Benz car hires in Leicester

Total SCAM! No car available, waited on hold for over 30mins just to have young guys laughing. Total SCAM!

Good customer service

Very misleading pricing. They advertise unlimited miles, but it isn't. Charged me $74 for crossing just over the state line into Wyoming, then $.20/mile for every mile driven over 200. They track you, and sent me an email when I crossed the state line saying I violated their policy. Shuttle is very spotty; had to wait 15 mins at the airport, then 25 mins after I returned my rental car.

Good

Not all the expenses were clear. They took a picture with a cellphone of my credit card both ways in from and behind that makes my feel insecure. They didnt tell me about transit restrictions at the beginning, and they were unable of get a permission. The worse experience

Was not able to get a car

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.