Nissan car hires in Liverpool

Rented a car with them. Got about 6 hours before the back left tire was flat. Had the people come to change it and they said that that car should have never been rented and it was a disaster, waiting to happen. When the people came to change it, they tried to get the specific piece for that specific car out of the back and it was not there so they could not change the tire. I ended up having to wait a couple days until another tow truck came and loaded the car onto the back, then had to ride with them two hours to the nearest shop so that I could get a different car and drive two hours back. They refused to just send a new car to me, and I still ended up paying for more than half of my rental even though I only got to use the car two out of eight days.

Not expecting to be charged a "location surcharge" not mentioned in my Kayak booking. The booking was around 88$ (I recall) the location surcharge is 51£ (about 65USD) so the booking for the car is almost double. How can one rely on Kayak when making a booking?

Didn’t realize you needed a New Zealand gas card to purchase gas. We wished agents would have notified us of this as we rented our car.

I liked the value and no stress experience

Long wait time to check car out. Otherwise, good service

Auckland airport is in renovation and you have to walk from car return area to terminal about 1/4 mile. My wife has bad ankle so not ideal return experience.

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Awful! Just awful! Too far from the airport behind a gun range. Dirty office up stairs. Rude workers.

Everything was great, except knowing where to go after landing. I had to call to find out and it took a little while.

There was nothing good about ace, they have bad customer service.

Mostly good experience, They didn’t have the mid size car I paid for, so they offered a van, which actually worked out better. But I did have to wait like a half hour to get it. Other than that everyone and everything was great. I would use them again.

Brand new car, friendly staff and happy with pick-up at the gate

I was shocked with my experience. I will never use green motion again. Period. I am disappointed in Kayak for even offering them as a provider. The process to pick up my car was an hour. I didn't want. It was the actual process. Horrible

I don't take car and they tak my money please I need help to refund my money

We were not notified that we would need to pay $1,000 USD (not refundable) and a $250 USD deposit (potentially refundable) for insurance in Mexico until we arrived to pick up the car.

Easy to use. Limited car choices

Everything ok

Disorganized at pick up

Wait time to get car took a minute, but wasn't too bad. The return of the car is another story. I got charged a $600 damage cost for a scratch on the car that seemed to have been there already. Wasn't able to deliberate cost due to my flight. I can't recommend this car rental service for this reason.

Still got charged for a car I declined to use