Car hire in Hidden Valley, Houston

It took over an hour for the bus to pick us up at the airport and take us to Budget. We waited in line even though I checked in early for 45 minutes. When I got to the clerk I was told I could pay for an upgrade car or wait in another line that had 15 people in it until the car type I ordered was returned. Since it was 10:30 pm by this time I paid the extra money.

the car given me had an oil leak which we did not find out about until we were at out destination, we filled the oil tank completely and called the 800# number for roadside assist at 1230 on a Friday, with no response from tow company, I called again at 4:30 pm, this call got the ball rolling, The vehicle was replaced Saturday am due to the efforts of the tow truck driver who was beyond fabulous, I will be thinking twice before renting again.

Great car and customer service!

Everything was fine

Not only was this rental overpriced, it also had a check engine light on which I didn’t notice until after I left and the cruise control was idiotic (basically won’t let you set it where you want because of some eco setting) but the WORST part came after I dropped it off after paying $1200 for one week and was told by the lady behind the counter that I would be charged $450 for them to vacuum the dog hair from the car!! Never in my life have I heard of such a thing!!! She pointed to a policy that says “up to $450 will he charged” if there is smoking in the car... after that it says “there may be additional charges for excessive soilage...” first of all- neither of those things says you’ll charge me to VACUUM DOG HAIR. They have to vacuum it anyway. I guarantee you if they charge me for that, I will be disputing it in small claims court. That is beyond ridiculous and even if it’s a “small” amount of money to sue over, I will do it to prove a point on how WRONG that is. They could take it to a professional detailer and it STILL wouldn’t cost half that much. Insanity. I will NEVER shop Avis/Budget again (and I am a frequent car renter due to work travel). What a freakin scam!!