Upon the recommendation of my significant other, we called Hertz to verify our reservation for a car with pickup set for July 9, the original reservation was made in January 2021. We called the Hertz location we were picking up from directly. The representative we spoke with told us someone had called and cancelled the reservation on July 5. When we questioned the person who had cancelled the car as neither of us had called Hertz to cancel she responded "the cancellation came from central reservation." She then told us they did not have the car we reserved and would not provide any alternatives other than giving us the number for Avis. I continued to ask who cancelled the reservation and she kept attempting to gaslight us and explain to us how we had cancelled the reservation. Rather than find a solution she then hung up on us. The fact we reserved the convertible for an affordable price months in advance, coupled with the fact Hertz had no convertible leads me to believe Hertz merely cancelled our reservation without any notice and rented the convertible for a higher price. This caused us to rent the car for a higher price since it was last notice. I will never rent from Hertz again.