SUV Hire in Birmingham, Alabama

I loved the convenience of having the car available just steps from baggage claim.

All was good

I made a mistake on my booking and minutes later I realized it was too late and there was no way to cancel it!!! I have not used the car and my card was charged full amount for the payment!!! Very bad experience!!!

Great! Excellent staff!

The Birmingham employees were awesome!

Great truck, needs running boards to assist getting in.

The best thing about this experience was the Manager the next day. We got our car the first day, not the right one. Our car was sold/overbooked. It died within using the car within 20 miles. Had to get it towed, service rep said we would have to incur the costs? Making us freak out for a moment. Manager fixed it and gave us a car and it worked for the rest of the weekend. Very upsetting to have this happen and its a real shame.

They lied and refused to give me a vehicle that I paid to rent. Totally unapologetic. Terrible customer service. Seeking a refund

Wouldn't rent me the car.

The bad part: The staff member was in such a rush to clock out that they didn’t want to check us in with our rental and told me “you can go back in line and wait on her.” until the other staff (who was already busy with other customers) had to ask him to take care of us. So he grumbled through the process and gave me the keys to a truck without telling us we didn’t get the Camry or a car like we booked until we walked out there and realized it was a full size truck. Not the most comfortable ride back home when you’re expecting an easy to drive sedan. So basically staff interaction was not pleasant sums up the bad part of the experience. The good: It was easy to book online, the value for the price was competitive and the process of pickup and return was simple.

First car I was given had nonstop electrical problems. The CarPlay wouldn’t work and then ultimately an electrical failure rendered the car useless. After several hours, which caused me to miss a critical meeting, I secured a replacement vehicle. The lift gate on that one had to be forced open and closed. When I returned it, the attendant said, “they knew about that.” Won’t ever be using Avis again.

Reservation cancelled the day before rental due to lack of cars. Made a different reservation and had a 45 minute wait at the reservation counter

Hertz pick up location agent was NOT helpful. When I arrived he told me he had NO car for me to rent. I was able to get a vehicle only because of my luck and ability to work things out. A customer showed up to return a vehicle and I suggested to the agent he let me take that car. He allowed me to take the car without a full tank of gas and a dirty interior. I was late for a meeting and took the car "as is". This is no way to run a car rental agency.

The pick up and drop off process. No inspection done prior to leaving and having to drive vehicle out of gate myself. Incorrect gas mileage listed on paperwork. Employee not opening office on time due to being late.

The windshield wipers didn’t work and the car smelled of cigarette smoke.

I am active duty military traveling on permissive (unofficial travel) orders with my two kids, car seats, and luggage. I was unable to rent a car at the airport because I only had a debit card me and employee wouldn't accept my spouse giving credit card information over the phone. I did not have a return flight so employee told me to go to another Enterprise location across town and they wouldn't require return ticket info. So I Uber'd myself, kids, car seats and luggage ($40) to the across town location and was again denied service. Your employees were hemmed in by restrictive payment policies which left me, my small children, and luggage stranded at night, across town from the airport. My options at that time was to a) get another Uber ($40) back to the airport and try another rental car company or b) call someone at my final destination to pick me up...90 miles away. I chose the latter and had to wait 2 hours for someone to pick us up. If a major credit (not debit) card is absolutely required to rent a car, and there is no payment alternative then it should be acceptable to have a spouse call the counter to give credit card information over the phone. This scenario shouldn't happen to anyone, especially to an active duty veteran traveling with his kids to visit their wife/mommy stationed at another base. If I have to travel again and need a rental car, even for official duty...I will not select Enterprise. The employees were powerless to use their discretion to help me and contributed to leaving a family, with their valuables, stranded outside at night in a strip mall parking lot while they walked past me to issue cars to other customers. Shame on Enterprise.

Excellent communication, service and way of dealing with customers.