SUV Hire in Colorado Springs, Colorado

Everything with the vehicle was great- other than my flight getting canceled forcing me to drive back home and nobody told me about all the added fees involved. I had my doubts when I asked how much is this going to be if I have to drive back and drop off at another location/different state and he said it wouldn’t. My under $500 for the week rental was closer to $1000. I travel so much- I doubt I’ll be using budget again based on this. It was terrible customer service at the DEN airport budget however wonderful customer service at the Stuart FL location. The car they initially gave me also had no windshield washer fluid and it was a storm when I was leaving CO. None of my cars had full tanks of gas either but I returned them all full and got it hung for that. I felt that as a customer I did more than what budget did for me.

THe woman who checked me in was great (at the counter in the Colorado Springs airport). Offered me an upgrade and explained insurance. She was great! I got to the car and half the drivers seat was busted on the side. I drove to the kiosk in the parking lot and that woman was RUDE AS H*LL. I asked where i can have it documented about the seat so i didn't get blamed for it. She told me to take a picture. I questioned the validity of that response and she acted like I was dumb saying, "It date/time stamped". I asked her to document in my reservation, she declined. I asked for a business card she said she had none. I asked her name and for a pc of paper and pen. She told me her name but didn't come forward with the pen/paper. I saw a yellow sticky note right inside the window so grabbed it and wrote her name down with MY pen from my purse. THat woman NEEDS TO GO! I would have thought she would have asked if i want a different car - no offer made...and I wouldn't have taken it, just wanted it documented that the drives seat was coming apart (the plastics). Mind you I had a 17 hr drive ahead of me. I still love ya, Budget - just need to give that woman some customer service training please. Maybe have the check in clerk give the parking lot kiosk woman the training :)

The vehicle was not fully cleaned. There was dust and dirt 1/2 inch deep at the rear entry. The front window was streaked with something on the inside and outside that required serious effort to remove. There was no owner's manual in the vehicle, you had to figure out the controls on the console and on the steering column by trial and error. The serious FM function of the radio was not activated at initial delivery. The option was not offered at pickup.

Getting a Car with a CD Player for Long Trips.

Kept me waiting for 1 hr and tried to pawn a lesser car than I purchased. Poor experience. Very expensive to deal with these issues.

I was sold on an on site Airport location. Instead , we had to get a 53$ Uber ride to get to the pick up

Hertz has put an extra$209 charge on my bill that I am trying to understand! BEWARE

These Avis people were friendly and professional. Their service was efficient with a fair price when other prices were high.

Love the on airport pick up and drop off.

I love that the car they had was newer. I was not thrilled that some of the features while showing available in the car were not connected for use. The pet police in vehicles is pretty redundant as well.

Staff was okay, service was okay, car was okay.

The car smelt like cigarettes and the lady at the drop off was very very rude but other than that it was a great car.