Van Hire in Coventry, England

I have serious reservations and can't pay for it even with a car. solve it I booked a vehicle through Kayak and used Enterprise's vehicle. Used from 7/1 to 7/29. Once again booked through kayak again. The newly connected company is “QEEQ “ I booked a car through Qeeq once again with an enterprise provider. Arrived more than an hour earlier than the pick-up time. And, I returned the car keys and wanted a new reserved car. I explained that I have a new reservation. However, he extended the existing car without asking for a proper opinion. I recognized it as a new car and paid for it. However, it was actually an expensive car and the existing car was an expensive car. Previously, the car was not even ready. After waiting for a few hours, I had no choice but to get the existing car. The newly booked car requested to be canceled. They said it was canceled. We talked about it several times and it was confirmed, but It remains on the reservation record. cost was paid. Qeeq said that there was no reservation record because it was a computer error. actually. everything went wrong I said it was canceled several times, but it was not canceled. Also, although there was no record, the cost was paid. Also, the car was previously driven by two people. * (1/july ~ 29/july, 2 drivers) When I extended it, I said several times that I was driving alone. got a confirmation they said It says "Just only driver", but it was actually supposed to be driven by two people. cost was charged. They said it was corrected and they asked for a new receipt, but they did not provide it. I heard from Enterprise employees and Qeeq that it will be returned when the car is returned, but I can't believe it. It's all lies and nothing is kept. I want to receive a new receipt again. I also want the money paid back. And if necessary, I will return the car. He also wants the $165 paid on 7/31 from Enterprise back. I was working all day on 7/31. never visited the road It is not explained why it was canceled. If you don't get a refund right away, I'm thinking of filing a complaint with the police with the help of the consulate. And I plan to reveal the facts so that many people know. I want the truth to be handled well. And I don't understand QEEQ's behavior. QEEQs new contract was handled at will by enterprise, but why did it work properly? Are you not doing what is right? Why do you always say that it is a computational error? If it doesn't go well, I'm thinking of sharing the mail I received from QEEQ as well. I intend to speak directly to KAYAK, QEEQ, and Enterprise Headquarters about all of this. Once again, I want to be treated well with sincerity. If all goes well, I'll be using KAYAK, QEEQ and Enterprise for 5 months while in the UK. Every business trip continues...

Excellent vehicle, quick and friendly service

Car was delivered with all windows down, only once driving it did it become apparent the user before had been smoking in the car and the smell was unbearable. Not good with a pregnant wife!

Clear information on deposit required and NI and deposit return to be the same day as I’m still waiting