Hyatt Zilara Riviera Maya
4-star Hotel, Adults only
Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo
+52 984 370 0500based on 357 reviews
per night
About Hyatt Zilara Riviera Maya, Playa del Carmen
Hyatt Zilara Riviera Maya photos
Property safety measures
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Rooms
Hotel Amenities & Facilities
- Adults only
- Outdoor pool
- Beachfront
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- 24-hour front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Dustbins
- Conditioner
Things to do
- Gift shop
- Board games/puzzles
- Cycling
- Darts
- Scuba diving
- Bingo
- Evening entertainment
- Beauty salon
- Karaoke
- Table tennis
- Pool table
- Water sport facilities (on site)
Pool and spa
- Spa
- Outdoor pool
- Plunge pool
- Pool with a view
- Private pool
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
General
- Garden view
- Pool view
- Privacy curtain
- Storage available
- Beachfront
- Sea view
- Sofa
- Telephone
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
Accessibility and suitability
- Hypoallergenic
- No smoking
- Designated smoking area
- Disabled access
- Adults only
- Lift
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Toilet
- Toilet paper
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Parking and transportation
- Free parking
- Private parking
- Airport shuttle
- Valet parking
Kitchen
- Kitchenette
- Tea/coffee maker
- Refrigerator
- Coffee machine
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Media and entertainment
- Cable or satellite TV
- Radio
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Indoor play area
- Complimentary breakfast
Fitness
- Fitness centre
- Tennis
Reviews
Pros +
- Room Service overall was great! (in 10 reviews)
- Great Room with sea views ! (in 6 reviews)
- Very nice pool with a good temperature. (in 9 reviews)
Cons -
- "front desk, at Bell service." (in 4 reviews)
- "Every time we ordered room service, what" (in 3 reviews)
- Need a 24hr bar and beach activities (in 1 review)
Hyatt Zilara Riviera Maya room booking info
Check in/Check out
Check in anytime after 15:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How far is Hyatt Zilara Riviera Maya from Cozumel?
If there is no traffic, the 13.6 mi drive between Cozumel and Hyatt Zilara Riviera Maya should only take about 40min. If your hotel is in a more metropolitan area, you may see the driving time increase due to traffic.
What is the best way to get to Hyatt Zilara Riviera Maya from Cozumel?
Hyatt Zilara Riviera Maya has parking available on site for customers of the hotel. With that in mind, the most efficient way not only to get from Cozumel to the hotel, but also to get around Playa del Carmen during your stay may be to hire a car. Car hire in Hyatt Zilara Riviera Maya are on average £9/day. A very popular option for travellers staying at Hyatt Zilara Riviera Maya would be to take a taxi or ridesharing service from Cozumel directly to the hotel.
Are there food options at Hyatt Zilara Riviera Maya?
Hyatt Zilara Riviera Maya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Hyatt Zilara Riviera Maya at +52 984 370 0500. If you are staying at Hyatt Zilara Riviera Maya, you are more than welcome to order food through the hotel’s room service menu.
Does Hyatt Zilara Riviera Maya have a pool?
Yes, Hyatt Zilara Riviera Maya has a pool that customers can use. Typically, hotel pools have restrictions based on the time of day so be sure to speak to the front desk before using the pool.
How close is Hyatt Zilara Riviera Maya to Playa del Carmen city centre?
Hyatt Zilara Riviera Maya is just 6.3 mi away from Playa del Carmen city centre. The closest landmark to the centre of Playa del Carmen is Xcaret Park, which is very accessible to Hyatt Zilara Riviera Maya guests.
What is the phone number for Hyatt Zilara Riviera Maya?
For assistance from an employee at Hyatt Zilara Riviera Maya please call +52 984 370 0500.
Does Hyatt Zilara Riviera Maya have Wi-Fi available?
Yes, Hyatt Zilara Riviera Maya has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Hyatt Zilara Riviera Maya?
Yes, there is a gym available to guests of Hyatt Zilara Riviera Maya. For gym hours, it is best to ask the front desk clerk during check-in.
What time is check-out for Hyatt Zilara Riviera Maya?
Standard check-out time at Hyatt Zilara Riviera Maya is 12:00. Guests can check in after 15:00.
How much is a room at Hyatt Zilara Riviera Maya?
The cheapest deals found start from only £192 per night. The average rate for rooms at Hyatt Zilara Riviera Maya is currently around £337/night. Enter your dates in the form above to see more.
Is there laundry service in Hyatt Zilara Riviera Maya?
Yes, you can take care of all your laundry needs with the on-premise services at Hyatt Zilara Riviera Maya, Playa del Carmen. Ironing equipment e.g. ironing boards and irons are available as well.
How many operators does momondo search for hotels in Playa del Carmen?
As of April 2025, there are 9,029 operators available to choose from for hotels in Playa del Carmen.
When did momondo last update prices for hotels in Playa del Carmen?
Prices for hotels in Playa del Carmen are updated daily.
Places of interest near Hyatt Zilara Riviera Maya
Attractions in Playa del Carmen, Mexico curated by momondo
Hyatt Zilara Riviera Maya location: Carretera Federal 387, KM 299, 77710 Playa del Carmen, Quintana Roo