BMW car hires in Bristol

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

Scam. Arrived 'too late' to collect my car – despite having paid in full for the reservation in advance – so my car had been 'given away' and (shock!) the only available car was a luxury BMW, meaning I had to pay a further £250 or be stuck without a car. Shameful practice.

Absolutely faultless, staff for pick up & drop off were very professional and friendly, car was spotless and very comfortable.

Staff was not friendly, lied to us and scammed us. Told us our reservation was cancelled due to not picking up the car in time, even though they were the ones who closed their office early and then never refunded the money.

Very happy with the experience. I was meant to return the car at the end of the day on Friday but had some unexpected delays. When I called to inform them they just said it was fine to bring it back first thing on Saturday “not a problem”. Based on this recent experience in Bristol, I would definitely use them again and recommend them.

Transfer to and from airport was painful and less frequent than advertised

Avis staff were great. Very efficient, no queues, immediate drop off. Car was in great condition. Main problem was with booking through the brokers kayak and Qeeq. I booked a mid sized SUV on the broker site because I have 3 kids to fit across the back with car seats. When I arrived at the desk, they had a VW Golf for me. I don’t blame Avis: this is the class of vehicle that was booked by the broker. In my opinion that was false advertising by the broker. I had to upgrade at the desk, luckily they had a bigger vehicle. I would book direct with Avis next time and cut out the cowboy broker

The car hire company have taken £1800 out of my credit card with no contact or information why, obviously I will have go through the hassle of finding out why.

Fantastic service, friendly people, loved the car and very convenient pick up and drop off!!

I was "forced" to purchase LDW insurance even though I had CDW from my home country. That's made a big difference - 200 GBP