Lexus car hires in Chicago

BAD! the booked car (convertible) is not available in Chicago, while I could book it few months before! If I know that before, I have chosen another rental company

It was a good experience until I arrived at the drop off location and a clear scam by Budget was in the works. I arrived at 3255 W FULLERTON AVE, CHICAGO 60647 to return the car around 12:00-12:30 on the 19th July 2023. I was met by an extremely rude person who miraculously spotted in a nanosecond a tiny barely visible crack which can only be spotted under extreme scrutiny. He proceeded to write a damage report and started harrying me to sign some papers without offering any proper explanations with the added difficulty of him using nonsensical English. He was being extremely difficult to deal with and was brushing off any attempts by me at conversing with him when I showed him my disbelief at the claim he was forcing on me. The car was not damaged while under my possession and I have 6 people including myself who are witnesses and can attest to that. I immediately sensed a scam in the works when the person receiving the car was telling me I'm not the person who gave you the car at the pickup location, and asked whether I signed any papers detailing any damages to the car at the pickup location which I was not asked to do in the first place. I was instructed to pick up the car from the parking lot at location V20 at the rental parking lot in O'hare airport, present my license and rental agreement to the gate personnel who let me pass without any additional papers signed or presented to me. The keys were in the car and when I asked the Budget people in the parking garage whether I needed to verify any issues with anyone they told me to proceed to the gate and there was no need to see anyone. The behavior and narrative that the guy at the drop-off location was demonstrating proves that this is a well rehearsed scam whereby the rental company will try to levy any previous damages in the car and blame it and claim it from unsuspecting renters like myself who returned the car in the same exact condition that I received it in. I refuse to be bullied and will make this case public through all access I have on social media through my family, friends and businesses. I will ensure that this behavior by Budget (and all other companies that operate under the same umbrella) will receive as much negative publicity as it should, as I will do my duty to warn other unsuspecting would-be-renters of the devious ways among many that this company exercises in scamming people. I'm utterly disgusted by the behavior of their employee which only reflects the values or lack thereof which this company supposedly espouses.

There was 1 person working and a line snaked around. Inexcusable

Good service at desk. In garage, the only employee present was not enough to service the many customers, he did his best polite and efficient but there ahould have been at least another person. At exit it was fast and easy. I am not complaining bout the person in garage, he was trying his best.

Car needed multiple repairs, was no safe driving at highway speeds.

I was charged for an upgrade without being asked if I wanted an upgrade. I was charged for a full tank of petrol when I said I didn’t want that option(this was later refunded). The check-in agent was 100% on the hustle - unexpected from a ‘reputable’ company and after a long flight.

They charged me for loss damage waiver and supplemental liability insurance that I declined.

The car smelled like smoke and the air conditioning could not be turned off. Customer service at “pick-up” was good.

Very poor experience because doesn’t offer per hour rent.

Ummm They did not rip me off on full tank Fuel this time … like they did in Boston

Customer service was terrible! Had attitude problems! Didn’t even get the rental car! I deserve a refund!

Great car. Too May extra extra charges just for extending the rental for a few days.

Agent was direct but unhelpful Would not complete rental even though I had a confirmation #. Because it was a same day booking

The thrifty employees were so nice and helpful. The car was in great shape and the price was great. I’ll definitely book with them again.

The employees at the pick up desk were awful. Of all of the car rental companies at the airport theirs was the only one with a queue of any size. They were unapologetic and rude. I had the rental booked for 3pm and I was in line at 2:50pm. After waiting in line for over an hour I was told they didn’t have a car and I would have to wait. We I asked if there would be in compensation or even a voucher for food I was told that ‘I can wait for a car or not, we already have your money.’ We didn’t get to a car until 4:45.