Tesla car hires in Denver

Nothing

I liked the helpful staff

Worst experience ever. Called in the am to tell me they did not have a car but would have one later that day. I called two hours to verify they would have a car before close. They told me they were waiting on the truck to arrive with the SUV’s and were given permission to stay after close until all customers received their rental. Needless to say it’s been a week after my reservation and never received my rental. The company did not make any type of follow up call about my rental. I was forced to find another vehicle during my kids spring break. This reservation was made a month in advance AND they called me a couple days prior of the reservation to confirm. I will never rent from Budget again.

Helpful, efficient staff

The vehicle was the perfect fit fornour weekend needs. The vehicle was mostly clean. The interior of the windows were foggy and smeared. Easy enough for me to wipe down when I had the chance. Could have had a better vacuuming. Lots of loose grass and small rocks on floor. When all said and do e, good value. Shuttle was simple and easy.

The guy at the counter at DEN was amazing. Great service, very helpful and good jokes!!

Why does BMW let you lock your key in the car? It didn’t happen to us .. but

They were wonderful. Really nice cars , quick and friendly. I’ll use them in the future

Prompt at pick up. Anna was very friendly and helpful at drop off.

it wasn’t a rental car available but online said it was. bad business

Our car reservation was 30 miles from the airport. Enterprise wound up canceling our reservation and we had to get a last minute car from Dollar. The price difference was doubled. We made the original reservation weeks ahead of time in good faith. We flew half way across the country and almost had our vacation derailed because of some online miscommunication. Between third party bookings and Enterprise’s horrible customer service I will definitely be making my vacation plans differently next time.

Entered Denver Airport for our pickup and return location and it immediately popped up the variety of car options to reserve. We selected our small SUV and completed our reservation. Upon arrival at the airport following the rental car location we took the shuttle to the Enterprise location at which we were told the reservation want at the airport location and was actually downtown. We then had to spend $60 to Uber downtown to a dirty lot with two cars on site. The agent told us he could see our original reservation was as for the airport location but that it put us at their downtown location as cars were booked out at the other. The car smelled absolutely horrible- like a dirty diaper pale. We had to keep all the windows down to drive it. We returned the car and the manager said he could waive $100 for the odor but nothing else as it was an issue with Kayak’s reservation system and not Enterprise. I won’t rent through Kayak again….

They didn't have cars, wait was over two hours. Gave us a much smler vehicle then we had rented but still charged us for the larger one. Refuse to answer any of our emails about fixing the charge. I will be filing a complaint with the BBB when I get home.

Drop-off location not marked.

Line for pick up was nearly an hour. Drop off was chaos: no attendants at all.

I wish I could get an upgrade with President’s circle without going go the counter.

Would have been nice to know they don’t accept my credit card for the security deposits

The woman who helped me at the desk was very knowledgeable and friendly. She was fun to work with.

The people were quick, friendly and helpful.

I hated every moment dealing with National. Upon arrival, the employees at the counter didn’t bother asking us for our reservation information they just turned us and the other clients away. Not only did they sell our reservation, which we had done with more than two months in advance, but they offered no type of solution or assistance to the problem THEY CREATED. Their cavalier responses were “try booking with another company” or “Uber to your destination”. No one in the counter really made an effort to deal with myself or the other clients who were also left screwed over by their poor management and decision making skills. Each and every single one of the employees just dumped the issue to the next until finally they pulled a lame excuse out of their asses as to why they wouldn’t even try to help us. They wanted to hold on to the fact that “it was late at night and they couldn’t do much.” I did take their advice and took my business elsewhere, and the lady at Avis went above and beyond to help me and my group of 17+ get a car to get to our destination. She did not care that it was past 3am and her shift had ended. She did everything she possibly could as a simple customer service associate to help me and my family. Something that EVERY SINGLE ONE of the National employees claimed they could not do because “it wasn’t in their power” I wouldn’t make a reservation with National or it’s affiliates even if my life depended on it. Definitely will tell every single person I know that National is by far the worst company to rent with and the customer service offered at the Denver International Airport location is so poor, that Satan himself would feel offended.

Our flight was delayed and when we got to National to pick up our vehicles (we had 2 different reservations), THEY HAD NONE! It was past 1am and the only thing we were told was "I'm sorry", "there is nothing we can do about it", "go to another rental car place and see if they have anything available". THIS IS UNACCEPTABLE AND UNPROFESSIONAL; CUSTOMERS DEPEND ON THESE RESERVATIONS WHICH ARE DONE MONTHS IN ADVANCE, TRUSTING THAT NATIONAL WILL HONOR THEM. IT WAS A PARTY OF 17 PEOPLE AND WE WERE STRANDED, IN THE COLD, AT 1AM, WITH NOWHERE TO GO AND NO REAL HELP FROM YOU. WE WILL NEVER DO BUSINESS WITH YOU AND WILL NEVER RECOMMEND YOU TO FRIENDS AND FAMILIES. DO BETTER!!!!!