Van Hire in Denver, Colorado

The guy at the counter at DEN was amazing. Great service, very helpful and good jokes!!

Everything was super smooth and worth every penny. Crystal and Josh were both especially helpful and super quick with my pickup process. I unfortunately didn’t get the mama name when I dropped off be the drop off process was also super quick and efficient! 10 out of 10. Will definitely rent from Alamo again!

Staff was professional, helpful, and friendly. Pricing was reasonable. Best experience I’ve ever had with a rental car company.

Why does BMW let you lock your key in the car? It didn’t happen to us .. but

They were wonderful. Really nice cars , quick and friendly. I’ll use them in the future

Prompt at pick up. Anna was very friendly and helpful at drop off.

Our car reservation was 30 miles from the airport. Enterprise wound up canceling our reservation and we had to get a last minute car from Dollar. The price difference was doubled. We made the original reservation weeks ahead of time in good faith. We flew half way across the country and almost had our vacation derailed because of some online miscommunication. Between third party bookings and Enterprise’s horrible customer service I will definitely be making my vacation plans differently next time.

Entered Denver Airport for our pickup and return location and it immediately popped up the variety of car options to reserve. We selected our small SUV and completed our reservation. Upon arrival at the airport following the rental car location we took the shuttle to the Enterprise location at which we were told the reservation want at the airport location and was actually downtown. We then had to spend $60 to Uber downtown to a dirty lot with two cars on site. The agent told us he could see our original reservation was as for the airport location but that it put us at their downtown location as cars were booked out at the other. The car smelled absolutely horrible- like a dirty diaper pale. We had to keep all the windows down to drive it. We returned the car and the manager said he could waive $100 for the odor but nothing else as it was an issue with Kayak’s reservation system and not Enterprise. I won’t rent through Kayak again….

Jenyfer was very helpful. Very professional and made me feel at ease. The van was very clean.

They didn't have cars, wait was over two hours. Gave us a much smler vehicle then we had rented but still charged us for the larger one. Refuse to answer any of our emails about fixing the charge. I will be filing a complaint with the BBB when I get home.

Drop-off location not marked.

Line for pick up was nearly an hour. Drop off was chaos: no attendants at all.

Waited from 12:30 am until 4:30 am in their office with 200 other people and only 2 employees.

Horrendous. We flew all the way across the county for a special event THAT WE MISSED because budget had us wait for 3 HOURS after our rental pick-up time (and we arrived early) before getting us in a car. There were hundreds of others waiting and never once did anyone from the Budget staff acknowledge their over-booking or address the long wait times. We were told our rental was non-refundable so we couldn’t even cancel and walk across the street to get a car with another service without losing hundreds of dollars. At no point in the booking process, or in the line to pick up were we informed how long the waits were. Budget clearly knows this is a problem because the person who finally did check us in told us it was like that every day. They intentionally overbook themselves to sell more cars and have ZERO regard for people’s experience and situations. Truly a terrible experience. Don’t ever rent from Budget

Quite the surprise, I wasn’t expecting such amazing service with this provider. Top notch service, brand new car, great price! I’ll definitely look to use Budget next time I travel!

The woman who helped me at the desk was very knowledgeable and friendly. She was fun to work with.

Simple pick up. Clean vehicle. Vehicle was in good shape without concerns. Upgraded to midsize pickup. Everything was great. Friendly staff. Overall great experience!

The pick up was fine. They gave me an old and worn Chevy Tahoe after telling me there were no other options on the lot. When I went outside to find it, it was literally sitting next to a brand new model. I went back and said I preferred the new model and they let me switch, worked out in the end but very annoying.

Staff were generally nice. The car was very dirty at pickup and I never received a receipt at drop off.

No windshield washer fluid, cruise control didn’t work.

The customer service was horrible .. no one wanted to help me I asked two people to help me .. both of them told me they were busy and to go find some one else .. I stood there and waited for 15 min .. when the next shuttle came around .. the lady said I can help who’s next. I immediately said something to her and she said , I was busy at the time is there no one there to help you I said no . Still no one helped me .. eventually some one showed up to help me… i told him what happened he just looked at me. So I said ok im going to just let it go. Then they gave me my car , the Car gas tank wasn’t on full and it smelled like smoke , cigarettes . I pulled up to the exit and I told the employee hey this gas tank isn’t on full and the car smells like smoke . He said I will note it that the car smells like smoke and the gas tank you can bring it back on this . i bring the car back , the clerk tells me to leave the keys in the car shuttle would be over there . I get in the shuttle and I goto board my plane . As I’m boarding I checked my email. And i got my receipt . They CHARGED ME A SMOKING FEE FOR $400! … Messing up my credit card and I’m pretty sure it’s going to mess with my credit score . This place is a nightmare . It’s poorly ran and it looks like they hire any one to work there .. the rate was $35 a day and it def shows why