Audi car hires in Paris

I liked the SixT. I reserved a car here in San Francisco for a pick up from Paris. When I arrived rental place, the agent was very friendly, he tried to find me an automatic car for my need. I enjoyed driving the car for 10 days. I would like to rent a car from them again in the future.

Service at both, pick-up and drop-off, was excellent. The car met our expectations. The only issue is that it was quite expensive.

Everything was perfect.

Confusing drop off, no one at desk

I prepaid through Kayak. I got to the Hertz office a couple of hours after the designated pick up time, but figured it was not an issue since I prepaid for the entire reservation. I have had the same situation in the US and in Canada, so why should this be different? But it was. The agent told me that my reservation had been cancelled because I was over an hour past the start of the reservation, and that there were no more cars available. When I pushed back and said that the 'policy' which she was relaying was nowhere in my rental agreement with Kayak nor in any other experience that I had previously with Hertz, suddenly two cars were available, but both at a markup over what I already paid. I needed a car, so I paid it. I will follow up with Hertz as well to let them know of this issue. Buyer beware - Hertz in Paris (at least the 99 Rue Rivoli location) is shady!

Very slow process in picking car up. Our agent was very helpful but it didn't look as though the other two agents were doing much of anything. Return was very hard to find - have to go inside to return the keys (at least in the Term 2 A-B-C-D lot) - and, again, very slow. But at least there were no unexpected charges

Downgraded without any compensation. Queued for almost an hour to get the car.

They did not let me rent the car. Despite I had a credit card, my dirver licence and my pasport were valid. The image of kayak was not correct at all with the car, the kayak image was 3m interior space for the transporter, the actual was just 1.4m

We had a reservation. When we showered up at 9am they weren’t open yet. We called Enterprise and they told us they weren’t opening because they ran out of cars. Then when I asked what we should do, the woman hung up on me. So we were stranded in a foreign country.