Car hire at Paris Orly Airport

The pick up was easy. The staff was super friendly. We rented a 9 passenger van that was clean and easy to drive. Drop off was a pain, there was a spot that had a bar that was too low for our van to fit under. Luckily a worker was driving by and stopped to help us by moving the bar out of the way. Overall I enjoyed the rental but they should know the heights of their garage!

First, when I picked up the car, I saw there was an extra scratch on the car that was not in the system photos. I pointed it to the guy and he said “oh you are right. No worry, I will take note of it” and then he never did!! So at the drop off place they were asking me questions about that scratch. I haven’t gotten my deposit back yet, so I’ll learn if they scammed me with that or not later. Second, the car was not too clean. I was decent but full of dirt on the outside. I don’t care much about that, but it’s worth mentioning on the review. Third, THE DROP OFF was a nightmare!!! I dropped it off on Lille France (the city location) and the office and the parking lot where you have to drop it off are in different buildings AND THERE ARE ABSOLUTELY NO SIGNS OR DIRECTIONS FOR THIS. I arrived after the office had closed so there was nobody there to explain this to me or pick up the phone. So I missed my train to Bruges! It was very stressful. The following morning I went to the office when it opened and I finally could speak with a human being. Still, the directions to the parking lot were horrible. Google maps would send me to a different side of the building, and this is a HUGE MALL building, so I got lost over and over and over. I wasted like a whole hour to do the drop off and had to run to catch my bus. I obviously lost the money of the train I got the previous day. If you are a tourist, and specially if you don’t speak French, make sure you drop the car off during business hours because the self drop off is a nightmare (unless you are at the airport. That still doesn’t have much indication as to where to drop it off) COMMUNICATION PEOPLE!! Just detail on the website or when you send the reservation, where exactly is the drop off and what are the steps, one by one, because when you don’t speak the language it’s hard. You make most of your money from tourism! More communication goes a long way. And now, let’s hope they don’t charge me for that scratch I didn’t do it I’ll fly back to Paris and find that guy who lied to me and didn’t take a photo.

The pick up counter was too slow. Took them about 90 minutes to process about 10 customers