BMW car hires in Seville

Helpful staff. Everything was fine

Muy buena atención, confiables

Recordgo is much better enterprise didn’t even let us rent the car and I’m assuming it’s because of our appearance.

Car price was low but insurance offered on the spot was x5 of the car price. On return, the petrol station is right next to the rental facility. parking was situated on the beat rocky ground and it was difficult to take the luggage out of there. I returned the car 4 days ago and still didn’t receive my deposit back. I tried calling but no option allowed me to speak with the office.

Smaller car than booked , more money charged at the pick up point , deposit still not returned

overall it was a good experience. 2 issues: 1 - the very expensive upgrade to a gas car vs electric, I dont see how this makes sense 2 - the car I rented had a very strong and unpleasant cigarette smell

Came two hours before scheduled pickup time and were doing mandatory full coverage to take the car. Seems scammy

Expedia did not allow me to pay for insurance during the booking process and informed me to pay $26 at OK Mobility's counter, but during the pick up they asked me to pay €50 instead. So I didn't pick up the car and I only wasted 3 hours negotiating and contacting Expedia with no help and therefore it was a horrible experience for me and my family.

I actually rented at the wrong location. I reserved a car at the train station rathe then the airport. When I did get to the airport they couldn’t transfer the reservation so I had to trek to the train station and once there was greeted by Juan Pablo, who was above and beyond amazing. Got me into my car, changed the drop off/return to the airport and made sure my phone was working with CarPlay. The car I chose was nice, even if a bit lager for the roads of the small towns I visited, but it worked out well.

Fast and expert customer service at Faro airport. Good and clean car.

I bought insurance but the counter person said the car was not insured so just to be safe I paid for insurance. $100 wasted. Horrible Experience.

Went I picked up the car I was told I was putting a deposit down on car and it would be return to me when I return the car in good condition. When I returned the car the guy at drop told me that it was a nonrefundable fee. The fees were $469 more then I was told about. This is ridiculous amount of money and way over what I was told I was gonna be paying which was $104. I am very upset and expected that this ridiculous charge should be dropped.

Hertz Barcelona airport where we dropped off was, unfortunately, the worst rental drop-off experience we've ever had. We had a tire puncture and it destroyed a day of our rental trying to get someone in English to respond and fix it. We were told to bring it to the airport to exchange it because the technician said the tire couldn't be guaranteed not to leak and would be unsafe. We drove it right back and the attendant told us we needed to go into the airport to talk about an exchange. In the meantime, they charged 200 euros for the tire plus ADMIN CHARGE plus LOSS OF USE fee (not a fair price, but understandable as we had declined insurance) and then CHARGED 200 EUROS MORE for a "cleaning fee" because we had a couple of empty bottles and some crumbs in the car which NO ONE TOLD ME TO CLEAN (especially as, at the time, we thought we might be returning to that same car. It was very upsetting and no one at the desk cared. We had to pitch a fit to talk to the manager, who let us return to the car to clean it (a 2 minute operation of throwing empty bottle into the trash and shaking out the floor mats. I told the attendant in no uncertain terms that the courteous thing would have been to say "unless you take these bottles, etc. out, I will have to charge you." SO dishonest--I felt like they simply thought they could take advantage of an American whose Spanish isn't great. It ruined a lot of the day sitting in the airport office waiting for them to properly handle. In the end, I told them simply to refund me rather than getting me a new car because I preferred metro to seeing how they would take advantage of me the next time I returned a replacement car. I'm still waiting for the refund on the used portion of the rental. The Barcelona Hertz office gives the company (which I have otherwise found to be the TOP-rated rental in the US for service) a bad name!

No agent was present when we dropped off the car in Granada.

They charged me double what was promised

pickup was really slow. we waited 1 hour to pickup the car. there was only 1 agent at location and he took about 15-20 minutes per person.

The dealer refused to give us a car that was available.

Great service! Awesome car! Easy process!

The pick-up process was very good. The vehicle as excellent, but could have been a little cleaner (especially outside).