Audi car hires in Valencia

Easy pickup and drop off. Unfortunate that the car had so many undocumented dings and marks that I had to ensure became documented as I was afraid I would be blamed. In the end everything was ok and nothing came back on me. Overtime would be comfortable renting again.

Bilen var fin men hvorfor står der ingen steder at man skal betale for en forsikring hos udlejningen igen?

Pick up and drop off very well coordinated!

They canceled my appointment an hour before arriving so they could rent the car to someone else for 4 times as much. What's the point of a reservation that they don't honer? It's not a reservation, it's a complicated and dumb ticket system that is premptable based on their greed.

Natasha was awesome!

Great experience all around.

I could not rent a car, because I was told that I rented a car via US site and it did not include car insurance, so they either wanted my credit card (which I did not have) to proceed with renting or pay 2 times more that I initially paid for reservation for the insurance, which is totally unacceptable. As a result I had to refuse, but I was not returned full money, europcar charged me for 3 days, though I tried very hard to cancel the reservation before the deadline, but was unable to do it because the mobile website did not work properly and did not display "cancel" button (I have a screenshot proof of that), so when I got home, I did not have an option to cancel the reservation and had to resolve the situation by calling to support, which helped to return the money for 11 days of 14, but still I had to pay 3 days and that is not even my fault! that is awful. The worst renting experience I've had so far.

La persona que me recibe y realiza el contrato fue muy profesional pero también excelente en explicar detalles. Fue un servicio 5 estrellas