BMW car hires in Valencia

Car price was low but insurance offered on the spot was x5 of the car price. On return, the petrol station is right next to the rental facility. parking was situated on the beat rocky ground and it was difficult to take the luggage out of there. I returned the car 4 days ago and still didn’t receive my deposit back. I tried calling but no option allowed me to speak with the office.

Smaller car than booked , more money charged at the pick up point , deposit still not returned

overall it was a good experience. 2 issues: 1 - the very expensive upgrade to a gas car vs electric, I dont see how this makes sense 2 - the car I rented had a very strong and unpleasant cigarette smell

Easy pickup and drop off. Unfortunate that the car had so many undocumented dings and marks that I had to ensure became documented as I was afraid I would be blamed. In the end everything was ok and nothing came back on me. Overtime would be comfortable renting again.

They canceled my appointment an hour before arriving so they could rent the car to someone else for 4 times as much. What's the point of a reservation that they don't honer? It's not a reservation, it's a complicated and dumb ticket system that is premptable based on their greed.

Natasha was awesome!

Great experience all around.

They charged me more than the rent

Excellent as always. Smooth check in and car return, friendly staff, impeccable car

First, shuttle service was slow! Which is surprising for such a large airport. Second, the card that was assigned was dirty and had some damage. Third and the worst, they charged me an extra $18 for "Fuel Service" even though I filled up and brought back full. The return receipt even noted it was brought back full! Still haven't been refunded after multiple calls. May have to end up disputing thru my credit cards company.

I could not rent a car, because I was told that I rented a car via US site and it did not include car insurance, so they either wanted my credit card (which I did not have) to proceed with renting or pay 2 times more that I initially paid for reservation for the insurance, which is totally unacceptable. As a result I had to refuse, but I was not returned full money, europcar charged me for 3 days, though I tried very hard to cancel the reservation before the deadline, but was unable to do it because the mobile website did not work properly and did not display "cancel" button (I have a screenshot proof of that), so when I got home, I did not have an option to cancel the reservation and had to resolve the situation by calling to support, which helped to return the money for 11 days of 14, but still I had to pay 3 days and that is not even my fault! that is awful. The worst renting experience I've had so far.