We had a problem with the smell of the car. We had asked for a no smoking car and when we picked up we were assured all cars were no smoking. We reported it to Hertz so they could fix for next customer. The Hertz representative accused us of creating the small in the car and said they would determine if they would charge us a cleaning fee! We did not have time to return the car for another because we were in a hurry to get to a wedding. They were very rude!!! I will never rent from Hertz Again!!