SUV Hire in Savannah, Georgia

Good vehicle (an upgrade). It was a little pricier than i would lilke.

The Toyota did not come with usb charging ports. It only had a cigarette lighter adapter and we did not bring one with us. The car was a 2022 and I just can not imagine that charging a cell phone was not a item included in this car. We own 4 Toyotas and they all have usb ports and none of them are newer than 2019. The car did not have a manual in the glove box; would have been helpful. Staff was friendly and competent.

The staff was very professional. There were no cars in the class category that I reserved but I was offered an option at a very reasonable cost. The vehicle was very comfortable and reasonable on miles per gallon. Returning the car was hassle free.

This is the first time EVER that the price on the quote was the same as the price I was charged. HAPPY

Windshield dirty inside and out

The good: Quick and easy pickup, nice car, friendly people. The not-so-good: Car rental rates have rocketed up (I know, I know, supply and demand) so that car rent for a week far exceeds the cost of round trip airfare. That said, I got the best price through Kayak.

My reservation for pick up was at 12 noon. No cars were available. Had to wait 2 hours for car. Though I did end up with really luxury car, (upgrade) and discount for inconvenience of waiting

Stephen at the counter in Savannah was amazing, a true savior.

Extremely pleased & will use them again.

N/A

When returning the assistant was so kind and efficient. She took the miles down on her phone for me and let us get to our gate timely.

We waited 4.5 hours in the rental car line. Staff very rude. Awful experience.

I prepaid for a large SUV months in advance. When I arrived at the Hertz counter, I was told I would need to wait an hour for my car because they didn’t have enough in the garage. After an hour, I was offered a Dodge Ram pickup truck, which didn’t work for me because I had 2 babies in car seats. Then, I was finally offered a Dodge Durango (about an hour and a half into waiting). After I signed the contract and went thru the paper work, the employee was about to hand me my keys when another customer walked up to the counter and said his rental car was too small. The employee then gave that customer my Durango which I had spent the last 10 minutes signing a contract for. Hertz gave me the smaller car which barely fit 2 car seats. By this time, I was nearly 2 hours into waiting and just wanted a car to get out of the airport so I took it. On top of that, hertz charged me and extra $2 (two!!) for the smaller car. When I got to the garage, I was surprised to find dozens of Hertz cars sitting in the lot. Since I waited two hours for my car “because they didn’t have any on hand”, it was very frustrating to see. Upon returning the car, all signs said to return the keys to the Hertz desk (all other rental car companies had employees in the garage to help check the car back in). There were no Hertz employees around the desk area. Only company to not have anyone working. Overall, it was the worst car rental experience I have ever had. I will never be using Hertz again.

Car was not available when requested, and I was told there was no 7 passenger SUV available, but then was told there was a large van available, but we had to wait for an hour before it could be brought up from a distant lot. Difficult with two small, tired grandchildren after a long day of travel.

Poor instructions on how to locate the car. Very poor signage in airport for locating car. Had to teturn to the counter in order to receive additional mediocre i structions for locating the car!

All good

The vehicle was uncomfortable and the Apple Car Play kept going out.

The car rental place was only open until 1130am. We had to really rush to make sure we could pick the vehicle up

2 1/2 hour standing in the line at check in. Car was dirty windshield wipers didn’t work properly.

Our flight was delayed and by the time we got to rental car counter, nobody was there to help us. We were stranded. Had to take over a $100 Uber ride to our Airbnb. Very unprofessional. Last person working should have checked reservations and waited for those who were coming in on that late flight...I have never had this happen before.....

They gave away our car and didn’t have another one waiting. We ended up cancelling our reservation and went booth to booth to find another rental. Terrible customer service in Savannah.

Pickup desk closed, had to go to Budget, waited 1.5 hours in line. Never use them again,

Our flight was delayed 6 hours getting us into Savannah airport 11:30. Payless had our car waiting and ready for us even after the airport office had closed.