If I could give a minus 1 star review, I would. I was waiting for over 20 minutes for the one guy working behind counter. When he finally approached me to begin the rental process, Robert, began asking typical questions "1 day rental?" My reply - yes. "Would you like to purchase our insurance?" My reply - no, I am fully covered by my insurance. "Are you sure you don't want to purchase?" My reply - no thank you. "What's your deductible?" My reply - is that really necessary? And yes it had an inquisitive tone. "I don't appreciate your rudeness; we are canceling your rental." My reply - what? Are you serious? You can't ask that? You are only required to ask if I have insurance and who's my carrier. Yep - Rudeness Robert did not allow me to rent a car from Avis, and as an AmEx platinum member who has status with Avis, was denied my reservation and renting a car because I CHOSE TO DECLINE their add-on insurance. This is the most blatant display of nonstandard questioning I've ever encountered in renting a car. The tactics pulled are closely akin to what a scam artist would pull on an unsuspecting individual! This place and it’s manager Rudeness Robert, are horrible and this business in no way, shape, or form should be associated with the Avis franchise. Please be forewarned that the location of this Avis franchise is 3167 E. Thousand Oaks Blvd, Thousand Oaks, CA 91362 and that their practices are despicable. Thank goodness Midway Car Rentals is right next door, is a much better establishment and is respectful of its customers. They rented me a car on the spot, matching my rate provided by Kayak, and advised me I was the 3rd person THAT WEEK that had a similar experience described above when attempting to rent from Avis.