Car hire in Yosemite National Park

I had to wait in line at the airport rental desk to show my rental agreement and then after being directed to the outside area I waited for almost 30 minutes to get my car. After getting in the car and leaving the airport it became very obvious that the vehicle had been smoked in. It stank so bad that we drove with the windows down and left the windows down everywhere we parked for the entire week that we drove the car.

Vehicle had a very bad rotor which cause a great deal of vibration when breaking. This was unsettling since we were driving in mountain areas. I told the associates when I dropped it off about the problem. They said it would be taken care of. I hope they do!

Nice staff

All personnel at pick up and drop off were very personable (patient, dedicated and respectful). However, at airport, counter was short staffed and it took an hour for me to get checked in and get vehicle. Car was great! At drop off, there was some issue refunding to my card so I had to use a second card. Not sure if that issue was with Enterprise or my card company. Will definitely rent from Enterprise again.

At pickup we had to wait 45 minutes because they were swamped due to airline cancellations

All of the staff were Top Notch!!! Easy pickup and return, store manager gave me a ride to train station. Best car rental experience. Short Uber ride from airport, avoid the bogus taxes and fees!

Good rental, I'll be back...

The car was provided with only 1/2 tank of gas, but had to be returned full. There was no one to communicate this issue with at pick-up. I asked if I could have a partial refund or the price difference at drop off, and was told no.

We were told the car was there when we called ahead of time. Upon arriving, it wasn't there and we had to pay more for another car. What's the point of reserving a car if it's not going to be there, and then I have to pay more! Also, it was difficult to find because it was closed, and I had to go to Herzt. How was I supposed to know where to go?

Personnel were friendly but the car I was first assigned at Meadow Wood Mall had an issue with low tire pressure by the end of our first day. We had to return it the next day when I awoke to a flat tire. Hotel personnel helped me fill up air so I could drive it back to the Mall. In the end, there was limited inventory so I was referred to the airport location. Staff that checked my car in at the airport apparently did not give me the proper slip with the end mileage or fuel tank status, so I had to go back to where the car return was after having already walked to the counter. Once returning to the counter the exchange was made, and everything was good, except that we discovered later that the inside of the car had not been cleaned and was full of food crumbs, food wrappers, etc. Things were sticky and dusty --- kind of gross, actually. I would highly recommend that staff pay more attention in cleaning the inside of the car as well as the outside of the car. That said, the second car ran well. The first should have never been assigned. It was a 2020 Honda CRV that had more than 40,000 miles

The car had been washed (very quickly I think, because it was not very clean and the inside had not been cleaned very well either), but it was comfortable. It came with gps which we didn’t expect, so that helped in getting around and to our next destinations. Overall, a good rental… just not very clean.

Oversold mid size SUV (what I paid for and needed for mountain travel)- given minivan. Not safe, caused major travel issues for us. The only other option was a pick up with rear wheel drive. Not safe, won’t be using Avis again. I spent more for a specific type of vehicle and it wasn’t available. Not sure why they would over sell the vehicles and there is no direct line to the Avis Reno office to see if they received the vehicle we needed except driving in and talking to them face to face. Not happy at all with Avis.

The advertised price was not what I ended up paying and I’ve been charged 3 times on my credit card.

I had reserved a mid-size car. when we got to the airport, all they had available was a pick up truck or a sports car. Not very comfortable for four people and luggage.

The car I reserved was in the lot but for some reason they still gave me a different car without being told. Once I realized I went back and tried to change it. The person helping me was nice but the other staff memeber who originally helped me interjected and seemed to not want me to have the car that I reserved. Unliimately the new person helped me and was friendly. The car was filthy in the interior. Dry mud all over inside. Not clean at all. Body panels were loose. Then I was supposed to pick up car from an attendant who was not there. I think it would be good if the cars were at least cleaned before giving them to customers. Still a good value. I’m hoping this very filthy car was fluke.

They would not give me a car even though it was paid in full. they left me stranded at Reno airport. Rose was beyond rude as was Jackie.

We waited an hour to just get to the counter. Then another 45 mins to get the car

Great job. Cars available, came in, got the car and was on my way. No waiting! Best Experience, the way it should be.

I searched for "Reno airport" and found this reservation with Hertz. But, it was NOT at the Reno airport, so I had to make another reservation. Unfortunately, Kayak or Hertz would not give me a refund.

Never got a vehicle they didn’t have any cars

I booked car rental 4 days prior to my trip. I got 2 confirmations from Hertz about the reservation. Couple hours before my arrival while i am on my connection flight i got a phone call from Hertz canceling my reservation as they could not accommodate it due to car unavailability. I got to Reno with no car available throughout town and had to use Uber. Hertz branch manager was not helpful and very rude.