Mercedes-Benz car hires in Austin

TPA has a train from the car rental area to the terminal but Easirent is off property so you need to take a shuttle to/from the train stop. The check in was slow. Two people working for a crowded waiting area. The car needed a wash but more importantly it smelled like a mix of pee and smoke. It only had ~8k miles so it wasn’t old but it smelled. The price was right but I wouldn’t rent from them again.

Their support is non-existent. Just pay the little extra to go with a bigger brand and avoid this one.

Easirent was not at airport. It’s halfway across Austin. I abandoned the car pickup and got an UBER to our airBnB instead. When I went to pick up the car later on my second Uber I found it in an industrial park area, which wasn’t terribly concerning, but it had a couple red flags. Just not a place I would want to bring my family. Finally when I arrived the scene was utter chaos. I saw an employee walking around looking for a car clicking the key unlock to locate it while dozens of customers looked destitute and as frustrated as I was with the experience of not finding their car at the airport. As I walked inside I found a waiting area full of crying children and families waiting for cars and a line of the drivers about 8 deep with no one at the counter answering questions. It was then that the same employee from the parking lot walked back in and stepped behind the desk to continue what sounded like a frustrated conversation of a desperate customer to just take the quickest option to get a car and leave. After trying to ask the sole employee what the odds of getting my car in the next hour or two was I decided that I wasn’t prepared to do business with this company and ordered my return Uber to the airBnB and ordered a Turo car for the rest of our visit with a brilliant experience. Hugely disappointing overall. Would not recommend. Please avoid. I haven’t chased down the couple hundred of dollars that we lost on the reservation and not getting a car yet, but I’m not holding my breath.

Very pleasant and efficient desk agent; pick up agent was friendly and nice!!

Really easy! However it would have been nice if the guy at the Austin car lot was more knowledgeable about how to hook up my cell phone to blue tooth. Dont forget to sign up at rentalradar.com for price drops. Every time rates went down, I made a modified my reservation. Saved over $225 in the course of 4 months by paying attention to rate drops.

Great car, great price, great service. Good Job

The staff and customer service were fine, but my car ended up not having any window washer fluid and the A/C was completely broke. Obviously neither were identified until I needed them.

The windshield was streaky on the inside and needed cleaning to drive safely at night

When we arrived at the Austin airport, the Enterprise manager called to say not to bother to come to the Enterprise office because there were no cars of any kind anywhere in Austin, even though we had made our reservation weeks ago and received a confirmation the day before our arrival. It was the Formula 1 Grand Prix and no cars we’re a available, regardless of our reservation and confirmation.

Great customer service

About two hours before I was supposed to return the car, I realized I had selected the wrong airport. The customer service agent I spoke with did a fantastic job getting the issue rectified quickly. It was quite a relief.

Picked up vehicle, wasn’t cleaned. Windshield crack in transit and wasn’t able to get another car that I could exchange for. Ended up having to cancel my return trip because I wasn’t comfortable with how they handled the situation. Will not use again

It was a terrible experience. They contacted me the day I was supposed to pick up the rental and cancelled the booking saying they were overbooked and offered me no alternatives. Plus I had to call a different department to get my money refunded to me.

Over charged from what I payed online.

The agent couldn't answer any questions and didn't advise me that the drop off location wasn't at the airport.

Stood in line for 45 minutes to get my car. Needed more people working check-in

I was double charged - first online then again in person. Still have not been able to get my refund.

Pick up was frustrating. Went to the Dollar counter to find a sign that said go to Hertz counter. Waited in a long line. Time consuming.

At drop off, they failed to scan in the vehicle correctly. I received notification that they were charging me for extra days. It took over 45 minutes to straighten out over the phone with a customer service agent .

Very horrible experience I ended up driving my own car.

Easy pick up, straightforward, cheap. I think I may have gotten a nicer car than I paid for. Nothing to complain about