Van Hire in Austin, Texas

Great customer service

About two hours before I was supposed to return the car, I realized I had selected the wrong airport. The customer service agent I spoke with did a fantastic job getting the issue rectified quickly. It was quite a relief.

Picked up vehicle, wasn’t cleaned. Windshield crack in transit and wasn’t able to get another car that I could exchange for. Ended up having to cancel my return trip because I wasn’t comfortable with how they handled the situation. Will not use again

It was a terrible experience. They contacted me the day I was supposed to pick up the rental and cancelled the booking saying they were overbooked and offered me no alternatives. Plus I had to call a different department to get my money refunded to me.

Over charged from what I payed online.

The agent couldn't answer any questions and didn't advise me that the drop off location wasn't at the airport.

The staff and customer service were fine, but my car ended up not having any window washer fluid and the A/C was completely broke. Obviously neither were identified until I needed them.

The windshield was streaky on the inside and needed cleaning to drive safely at night

When we arrived at the Austin airport, the Enterprise manager called to say not to bother to come to the Enterprise office because there were no cars of any kind anywhere in Austin, even though we had made our reservation weeks ago and received a confirmation the day before our arrival. It was the Formula 1 Grand Prix and no cars we’re a available, regardless of our reservation and confirmation.

At drop off, they failed to scan in the vehicle correctly. I received notification that they were charging me for extra days. It took over 45 minutes to straighten out over the phone with a customer service agent .

Very horrible experience I ended up driving my own car.

Easy pick up, straightforward, cheap. I think I may have gotten a nicer car than I paid for. Nothing to complain about

Stood in line for 45 minutes to get my car. Needed more people working check-in

I was double charged - first online then again in person. Still have not been able to get my refund.

Pick up was frustrating. Went to the Dollar counter to find a sign that said go to Hertz counter. Waited in a long line. Time consuming.

Very pleasant and efficient desk agent; pick up agent was friendly and nice!!

Really easy! However it would have been nice if the guy at the Austin car lot was more knowledgeable about how to hook up my cell phone to blue tooth. Dont forget to sign up at rentalradar.com for price drops. Every time rates went down, I made a modified my reservation. Saved over $225 in the course of 4 months by paying attention to rate drops.

Great car, great price, great service. Good Job

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.